VALET - CAPTAIN

About the role

Our valet captains are the heart of our operation, responsible for creating engaging and memorable experiences for our guests. As a valet captain, you'll work in a fast-paced, team-oriented environment where you'll have the opportunity to showcase your excellent communication, problem-solving, and leadership skills.

Responsibilities

• Lead a team of customer service staff while maintaining a positive work environment.
• Act as a liaison between the management and customer service teams.
• Promptly and safely park and retrieve vehicles following company policies and procedures.
• Maintain accurate records of parked vehicles and ensure keys are securely stored.
• Adhere to company policies and safety guidelines at all times.
• Greet guests warmly and professionally, establishing a positive first impression.
• Effectively communicate parking procedures and fees to guests.
• Aid customers with any questions or concerns they may have and handle any issues in a calm and professional manner.
• Cook up with fellow team members to ensure efficient service delivery.
• Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family.
• Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department.
• Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns.
• Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations.
• Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash.
• Provide additional customer service assistance as needed, such as carrying bags or assisting with directions.
• Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately.
• Report any maintenance issues or equipment malfunctions promptly to minimize downtime.

Requirements

• A high school diploma or GED.
• Excellent communication and interpersonal skills.
• Ability to remain calm and effective in high-pressure situations.
• Excellent problem-solving and decision-making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift heavy items (up to 50 lbs.).
• Previous valet or customer service experience is a plus.

Qualifications

To work at our company, you should possess the following experience and attributes:

Skills

• Strong communication and interpersonal skills.
• Ability to remain calm and effective in high-pressure situations.
• Excellent problem-solving and decision-making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift heavy items (up to 50 lbs.).

Benefits

• Vacation/Sick for full-time and part-time employees.
• Holiday for full-time and part-time employees.
• Discount programs.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.