Valet Captain

About Us

One of the nation’s leading parking management experts, we recognize that “people” are what makes our company successful. With over 75 years in business, we understand the importance of treating our clients, partners, guests, and team members with respect and courtesy. As one of the largest privately held management companies, we combine experience, passion, and know-how to adapt to new technologies and market demands.

Our strong, distinctive culture is built on shared vision, style, and values. Common traits like clear values, caring, loyalty, humility, and a deep commitment to community guide our decision-making and define how we treat customers, clients, suppliers, and team members. We fiercely guard these values and attributes.

About The Position

Our valet captains are the heart of our operation, responsible for creating engaging and memorable experiences for our guests. You’ll work in a fast-paced, team-oriented environment, showcasing excellent communication, problem-solving, and leadership skills. You will assist the management team in leading and coordinating events while upholding our company core values: accountability, communication, family, exceptional service, and profitability.

Responsibilities

• Accountability
  • Lead a team of customer service staff while maintaining a positive work environment.
  • Delegate parking and retrieval of vehicles; provide rest and meal breaks as needed; and distribute tips according to company policy.
  • Act as a liaison between the management and customer service teams.
  • Promptly and safely park and retrieve vehicles following company policies and procedures.
  • Maintain accurate records of parked vehicles and ensure keys are securely stored.
  • Adhere to company policies and safety guidelines at all times.
• Communication
  • Greet guests warmly and professionally, establishing a positive first impression.
  • Effectively communicate parking procedures and fees to guests.
  • Assist customers with any questions or concerns in a calm and professional manner.
  • Coordinate with fellow team members to ensure efficient service delivery.
• Family
  • Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family.
  • Assist team members during peak times or when needed, promoting unity and cooperation.
• Exceptional Service
  • Provide outstanding customer service by promptly assisting guests with parking needs and answering questions.
  • Exhibit a friendly and courteous demeanor, going the extra mile to meet guest expectations.
  • Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing debris or trash.
  • Provide additional assistance as needed, such as carrying bags or assisting with directions.
• Profitability
  • Maximize revenue by efficiently managing parking spaces and ensuring accurate fee collection.
  • Report maintenance issues or equipment malfunctions promptly to minimize downtime.

Requirements

• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Ability to remain calm and effective in high-pressure situations.
• Strong problem-solving and decision-making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift heavy items (up to 50 lbs).
• Previous valet or customer service experience is a plus.

Benefits

• An hourly wage plus tips.
• Medical, dental, vision, and life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees.
• 401k.
• Vacation and sick leave for full-time and part-time employees.
• Holiday pay for full-time and part-time employees.
• Discount programs.