Valet Attendant - Waco, TX

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across hotels, resorts, healthcare, and event venues, serving as an extension of the hospitality experience with a guest-first mindset.

About the role

As a Valet Attendant, you are the first impression and the final goodbye for every guest. You will safely and efficiently park and retrieve vehicles while delivering exceptional customer service with energy, confidence, and attention to detail. This role offers the opportunity to earn competitive pay plus tips while building valuable customer service skills in a fast-paced hospitality environment.

Primary Objective: Provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants follow all company policies, operate vehicles with care, and contribute to a seamless, high-quality guest experience.

Responsibilities

• Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.
• Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures; follow all safety protocols to maintain personal and vehicle security.
• Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
• Housekeeping: Keep valet areas clean, organized, and presentable at all times.
• Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.
• Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.
• Additional Responsibilities: Perform other tasks as needed to support operational goals, remaining flexible and responsive to changing business needs. Attend required staff meetings and complete all assigned training modules on time.

Requirements

• Education/Experience: High school diploma or general education degree (GED); customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
• Certificates and Licenses: A valid driver’s license and reliable transportation are required, along with an acceptable motor vehicle record (no more than three moving violations within a three-year period). Candidates must pass and maintain a clean background check. No special certifications are necessary.

Qualifications & Skills

• Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards.
• Organizational Support and Adaptability: Follow company policies and procedures; adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.
• Dependability and Safety: Demonstrate dependability by following instructions, maintaining work schedules, and ensuring timely task completion. Adhere to safety procedures, take appropriate action when needed, report unsafe conditions, and properly use and maintain equipment.

Physical Demands & Work Environment

This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential. Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements. Employees may be required to use personal cell phones for work-related communication; reimbursement for work-related phone usage follows company policy.

Pay

Valets can average $13.00 – $20.00+ per hour (after tips and base pay combined). Rates vary by market; tips are based on service performance and customer interactions. PMC is committed to pay transparency and equity, complies with Equal Employment Opportunity laws and all federal, state, and local laws on compensation, pay transparency, and pay equity. All hourly rates meet or exceed minimum wage requirements for the specific work location. This position is classified as