Valet Attendant - Nashville, TN - No Experience Needed

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

About the role

The Valet Attendant delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.

The primary objective of the Valet Attendant is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally.

Responsibilities

• Conduct vehicle damage inspections and document parking locations on claim tickets.
• Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures.
• Follow all safety protocols to maintain personal and vehicle security.
• Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
• Keep valet areas clean, organized, and presentable at all times.
• Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service.
• Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.
• Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
• Arrive on time, in full uniform, and properly groomed before clocking in.
• Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs.
• Attend required staff meetings and complete all assigned training modules on time.

Requirements

• High school diploma or general education degree (GED).
• Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
• Valid driver’s license and reliable transportation.
• Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Pass and maintain a clean background check.
• Provide exceptional guest service through professional communication, active listening, and personalized assistance.
• Follow company policies and procedures, adapt to changing work environments, and manage competing demands effectively.
• Demonstrate dependability by following instructions, maintaining work schedules, and ensuring timely task completion.
• Adhere to safety procedures, take appropriate action when needed, and report unsafe conditions.

Physical Demands

This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements.

Pay

Hourly rate plus tips opportunities (Rates can vary by market; tips based on service performance and customer interactions). This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate.

Benefits

• Medical, vision, and dental insurance (upon eligibility).
• 401K (upon eligibility).
• Supplemental insurance: life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University – up to $5,250 per year.
• Nationwide discounts through Perks at Work.

PMC is a military-friendly employer and complies with all state-specific required and FMLA paid leave requirements, such as sick leave and state paid family leave.