Valet Attendant - Milwaukee Top Hotels

About the role

Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner, including parking and retrieving guest vehicles, assisting with luggage, and delivering information and amenities.

Responsibilities

• Maintain a pleasant, friendly and professional demeanor with all guests, co‑workers, and clients; greet guests within five feet using their last names.
• Use daily salutations, welcome guests, practice proper Towne Park phone etiquette, and post up in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist guests with bell services, luggage storage, and open vehicle and hotel doors.
• Assist guests with directions, taxis, reservations, inquiries, provide information about outlets, meeting rooms, amenities, and local attractions; deliver messages, items, or guest amenities; shuttle guests to approved locations.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys; complete and maintain ticket information, key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; calculate and collect revenue when needed.

Qualifications

• Education: High school diploma or GED required.
• Licensure: Valid driver’s license for the state of employment (or within a commutable distance).
• Work Experience: At least one (1) month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge: Principles and processes for providing customer and personal services.
• Skills:
  • Read and write standard English; comprehend simple instructions, correspondence, and memos.
  • Write simple correspondence.
  • Present information effectively in one‑on‑one and small‑group situations.
  • Perform basic arithmetic with three‑digit numbers and monetary units.
  • Understand 24‑hour and military time, and rates applicable to time passed.
  • Operate a manual transmission (highly desirable) and perform parallel parking.
• Scope & Authority: Routine job following established practices; decisions made within operational instructions and departmental guidelines.
• Budget Responsibility: Control over resources limited to those provided.

Pay

Hourly base pay range: $10‑$12 per hour plus $5‑$10 per hour in tips.

Schedule

Work schedule may include AM and PM shift times.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401(k) retirement savings plan (eligibility depends on job classification, length of employment, and hours worked)

Seasonal and temporary roles are not eligible for the benefits listed above.

Working Conditions & Physical Demands

The position is primarily outdoors for extended periods, subject to extreme heat or cold. Employees may be required to stand, sit, walk, run, climb stairs, stoop, kneel, crouch, or crawl, and to handle objects and tools.

• Regularly required to talk or hear.
• Frequent standing or sitting for extended periods.
• Physical exertion: up to 100 lb occasionally, up to 50 lb frequently, up to 20 lb constantly.
• Vision requirements: close, distance, color, peripheral, depth perception, and ability to adjust focus.
• Travel: up to 5 % may be required.