Valet Attendant FT

Position Summary

Under general direction from the Valet Supervisor, responsible for parking and retrieving vehicles for customers and providing friendly and efficient service.

Essential Duties & Responsibilities

• Greet guests, collect keys, park and retrieve vehicles in a safe and efficient manner.
• Maintain vehicle safety and offer assistance with luggage.
• Provide a warm and welcoming greeting to arriving guests.
• Safely drive and park vehicles in designated areas, following traffic laws and safety guidelines.
• Collecting and organizing keys, ensuring accurate record-keeping and secure storage.
• Aid guests with luggage, including loading and unloading.
• Provide friendly and helpful service to all guests, answering any questions and addressing concerns.
• Complete parking tickets with necessary details and maintaining accurate records of vehicle arrivals and departures.
• Ensure valet area is maintained tidy and organized, ensuring vehicles are clean before and after use.
• Direct traffic flow in the parking area, ensuring smooth and efficient operations.
• Follows applicable TMCR company policies and procedures including Hotel operating policies & procedures.
• Maintain a professional appearance and polite demeanor at all times.
• Consistently offer professional, friendly, and engaging service.
• Identify and anticipate guests’ needs to ensure personalized service.
• Secure and retrieve vehicles within and from the parking facility in keeping with the valet parking procedures.
• Maintain a clean and neat work environment including common rooms, storage closets, Porte Cochere, and main entrance.
• Comply with all posted speed limit regulations and vehicle operation safety rules.
• Maintain a consistent level of customer satisfaction through individual service initiatives.
• Answer questions or offer information to guests (for example, transportation and promotions).
• Operate all vehicle types in a congested environment.
• Ability to work a flexible schedule (available for morning, mid, evening, and night shifts, weekends/holidays as required).
• Greet guests and offer assistance with luggage.
• Transport luggage to and from guest rooms.
• Performs other duties as required.
• Direct Reports: None.
• Access to Sensitive Areas: Casino and Hotel Guest vehicles, hotel storage areas, email access and all sensitive areas when accompanied with authorization.
• Signatory Authority: All Valet related forms.

Minimum Qualifications

• High School Diploma or equivalent required, unless waived by Human Resources Management.
• Valid Driver’s License and clean driving record acceptable to Table Mountain Casino Resort’s insurer is required.
• Previous hospitality experience preferred.
• Two (2) years of experience in a supervisory or management position preferred.
• Excellent communication, leadership, analytical, interpersonal, and decision-making and problem solving skills required.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Knowledge, Skills And Abilities

• Knowledge of parking operation procedures.
• Knowledge of traffic flow and safety regulations.
• Proven skill in leading, motivating, and managing a team effectively.
• Strong skill in organization and time management.
• Ability to handle customer inquiries and resolve issues professionally.
• Ability to operate vehicles in a safely and efficient manner.
• Ability to drive manual and automatic transmissions.
• Excellent communication skills both written and verbal.
• Certain ability to listen effectively.
• Ability to work effectively both independently and as a team member.
• Ability to manage and organize complex projects and establishes priorities consistent with department/resort objectives.
• Ability to interact efficiently with department heads, customers and team members, which may require high levels of patience, tact and diplomacy.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guests needs, remaining calm and courteous at all times.
• Ability to manage, meet and work effectively under time and resource constraints.

Physical Demands

• The employee may be required to stand for prolonged periods, walk; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory and verbal communications skills.
• The employee must occasionally lift and/or move up to 25 pounds.
• Frequent local or regional travel, using personal vehicle.
• Periodic domestic travel required.
• Occasional competitive property visits, industry & other meetings/events.

Work Environment

• While performing the duties of this position, the employee will be exposed to cigarette smoke.
• The work environment is noisy and the employee will work indoors and outdoors.
• Work performed in areas with temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions).