Valet Attendant

About Us

We’re more than just a team—we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity.

Responsibilities

• Greet arriving guests warmly and assist them with parking their vehicles in a safe and efficient manner.
• Drive and maneuver guests' vehicles carefully to designated parking spots, ensuring that all safety protocols and procedures are followed.
• Retrieve guests' vehicles promptly upon request, assist with loading luggage or belongings, and ensure that vehicles are returned in the same condition as received.
• Welcome arriving guests and assist them with unloading luggage or belongings from their vehicles.
• Escort guests to their rooms, carrying luggage as needed, and provide information about hotel amenities, services, and local attractions.
• Assist guests with luggage storage, retrieval, and delivery to their rooms, ensuring that all items are handled carefully and delivered promptly.
• Provide courteous and attentive service to guests, responding promptly and professionally to their requests, inquiries, and concerns.
• Offer assistance with transportation arrangements, restaurant reservations, and other guest needs, and provide directions and recommendations for local attractions and activities.
• Anticipate guests' needs and preferences and proactively offer assistance and solutions to enhance their stay experience.
• Adhere to all safety protocols and procedures, including traffic laws, vehicle handling guidelines, and security measures, to ensure the safety and security of guests, vehicles, and property.
• Maintain cleanliness and orderliness of the valet parking area, bell stand, and lobby entrance, including removing debris, organizing luggage carts, and replenishing supplies as needed.
• Report any safety hazards, maintenance issues, or security concerns to the appropriate supervisor or manager for resolution.

Requirements

• Minimum of 1 year of driving with a valid Driver’s License.
• Must maintain a valid driver’s license and comply with our DMV guidelines.
• Previous valet experience is preferred.
• Previous experience driving a van is preferred.
• Experience in guest service and/or working with the public is helpful.
• High school diploma and/or equivalent work experience.
• Must possess and maintain a driving record that meets Olympia Hotel Management’s Driver Evaluation Criteria in order to drive the hotel van.

Skills

• Provide high-level customer service.
• Communicate effectively with guests and team members.
• Follow instructions and learn quickly.
• Pay attention to detail and maintain composure when working under pressure.

Performance Measurement

• 90-day performance review.
• Ongoing feedback from supervisor.
• Attendance and productivity.
• Feedback from others and Guest Response scores.

Physical Demands

This is a physically demanding job that requires extended periods of walking, standing, bending, and lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Health Coverage: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. FSA and HSA options are available.
• Secure Your Future: 401K plan with discretionary yearly match.
• Peace of Mind: Paid group term life insurance for select positions, 50% shared cost short-term disability, and optional additional employee-paid life insurance.
• Time for You: Robust PTO plan and 7 paid holidays. Earned wage access program for quick access to your paycheck.
• Additional Support: Employee Assistance Program (EAP), sober support network, and a recovery-friendly workplace.
• Perks: Exclusive hotel travel discounts. Additional benefits may be available based on property-specific locations.