Valet Attendant

Responsibilities

• Greet arriving guests warmly and assist with parking their vehicles in a safe and efficient manner.
• Drive and maneuver guests' vehicles carefully to designated parking spots, ensuring all safety protocols and procedures are followed.
• Retrieve guests' vehicles promptly upon request, assist with loading luggage or belongings, and ensure vehicles are returned in the same condition as received.
• Welcome arriving guests and assist with unloading luggage or belongings from their vehicles.
• Escort guests to their rooms, carrying luggage as needed, and provide information about hotel amenities, services, and local attractions.
• Assist guests with luggage storage, retrieval, and delivery to their rooms, ensuring all items are handled carefully and delivered promptly.
• Provide courteous and attentive service to guests, responding promptly and professionally to their requests, inquiries, and concerns.
• Offer assistance with transportation arrangements, restaurant reservations, and other guest needs, and provide directions and recommendations for local attractions and activities.
• Anticipate guests' needs and preferences and proactively offer assistance and solutions to enhance their stay experience.
• Adhere to all safety protocols and procedures, including traffic laws, vehicle handling guidelines, and security measures, to ensure the safety and security of guests, vehicles, and property.
• Maintain cleanliness and orderliness of the valet parking area, bell stand, and lobby entrance, including removing debris, organizing luggage carts, and replenishing supplies as needed.
• Report any safety hazards, maintenance issues, or security concerns to the appropriate supervisor or manager for resolution.

Requirements

• Must be available for nights and weekends.

Skills Required

• Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; possess and maintain a driving record that meets Olympia Hotel Management’s Driver Evaluation Criteria in order to drive.
• Must be able to drive manual transmission vehicles.

Experience / Education

• Previous valet experience is preferred; minimum of 1 year of driving with a valid Driver’s License; must maintain a valid driver’s license and comply with our DMV guidelines; (You may request a copy of the DMV guidelines from your General Manager at any time.) Previous experience driving a van is preferred.
• Experience in guest service and/or working with the public is helpful; high school diploma and/or equivalent work experience.