Valet Attendant - Asheville, NC

About the role

The primary objective of the Valet Attendant is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally.

Responsibilities

• Conduct vehicle inspections and document parking locations on claim tickets.
• Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures.
• Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
• Keep valet areas clean, organized, and presentable always.
• Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service.
• Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
• Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs.

Qualifications

• A high school diploma or equivalent.
• Customer service experience preferred; a customer service attitude and a willing, helpful demeanor is mandatory.
• A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Candidates must also pass and maintain a clean background check.
• No special certifications are necessary for this position.

Skills

• Exceptional guest service through professional communication, active listening, and personalized assistance.
• Organizational support and adaptability.
• Dependability and safety.

Benefits

• Health benefits – Medical, vision, and dental insurance – Upon eligibility.
• 401K – Upon eligibility.
• Supplemental insurance – Life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University – Up to $5,250 per year.
• Nationwide discounts through Perks at Work.

Pay

Valets can average $13.00 - $20.00+ per hour (after tips and base pay combined) (Rates can vary by market / Tips based on service performance and customer interactions).

Schedule

Full Time / Part-Time Status: Non-Exempt.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility.
• 401K – Upon eligibility.
• Supplemental Insurance – Life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University – Up to $5,250 per year.
• Nationwide discounts through Perks at Work.