Valet Attendant - Annapolis, MD

About the role

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

Responsibilities

• Conduct vehicle inspections and document parking locations on claim tickets.
• Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures.
• Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
• Keep valet areas clean, organized, and presentable always.
• Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service.
• Follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience.

Qualifications

• High school diploma or general education degree (GED).
• Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
• A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Candidates must also pass and maintain a clean background check.
• No special certifications are necessary for this position.

Skills

• Exceptional guest service through professional communication, active listening, and personalized assistance.
• Organizational support and adaptability.
• Dependability and safety.
• Fitness for physical demands and work environment.

Benefits

• Health benefits – Medical, vision and dental insurance – Upon eligibility.
• 401K – Upon eligibility.
• Supplemental insurance – Life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University – Up to $5,250 per year.
• Nationwide discounts through Perks at Work.
• Military friendly employer.

Pay

• Hourly rate plus tips opportunities (Rates can vary by market / Tips based on service performance and customer interactions).

Schedule

Full-time / Part-time Status: Non-Exempt.

Compensation: Hourly rate plus tips opportunities (Rates can vary by market / Tips based on service performance and customer interactions).

Pay Transparency

Park Management Company is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.

EEO Statement

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.