Valet Attendant (8123)

About the role

This position is responsible for parking guests’ vehicles in a safe, and professional manner. At both Spotlight 29 Casino and Tortoise Rock Casino, valet attendants are expected to warmly greet all guests, including VIPs and Tribal members, upon arrival. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding the mission statement.
• Deliver the Five Star Experience to Guests and all Team Members by embodying the Mission Statement and Service Promise while adhering to department service standards.
• Welcome guests proactively, seamlessly, personalized and valued.
• Greet guests upon arrival and create a positive, welcoming experience.
• Open doors and provide assistance to guests using walkers, wheelchairs, or scooters.
• Practice, support, and always promote the Spotlight29 Casino & Tortoise Rock Casino Five Star Experience company-wide service mission and service standards.
• Park guest vehicles in a safe and timely manner.
• Ability to stand, walk, and work outdoors for extended periods.
• Transport guests safely between property entrances and adjacent parking lots using company golf carts during periods of peak guest volumes and special events.
• Communicate effectively and clearly with Valet Leadership; seek guidance for any situations that may be out of the ordinary prior to acting when possible.
• Assist with guest luggage when necessary.
• Inspect vehicles prior to parking looking for any major dents, damage, or cleanliness issues.
• Be familiar with many types of vehicles and know how to properly operate them.
• Be responsible for the safety and satisfaction of our guests.
• Always operate the vehicle with full coherency and alertness.
• Obey all California traffic laws, regulations and SP29/TRC property standards.
• Exhibit patience and a calm demeanor while driving guest’s vehicles.
• Be knowledgeable of all gaming and non-gaming offerings, events, and promotions at Spotlight29 Casino/Tortoise Rock Casino.
• Act in a courteous manner toward guests and fellow team members always.
• Maintain confidentiality.
• Lock vehicles after each run and when unattended.
• Maintain excellent interpersonal and guest service skills.
• Maintain a neat, professional appearance and demeanor at all times.
• Communicate effectively with guests, team members, and management in both written and verbal form.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.
• No supervisory responsibilities required.

Requirements

• Six (6) months’ experience as a valet attendant, or related experience.
• High School Diploma or equivalent is preferred.
• Clean driving record with no serious moving violations, multiple moving violations, DUIs, or suspended licenses, and must meet insurability requirements to operate company and guest vehicles.
• Must pass periodic random drug screens.
• Must be at least 18 years of age.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to