Valet

About the Role

Honda of Watertown is seeking a highly outgoing, energetic, and dependable individual to greet our valued customers arriving at our service department. The Service Drive Coordinator will welcome customers, ensure a smooth transition to a Service Advisor by confirming appointments, and obtain basic information about the reason for the customer's visit. Additionally, the role involves moving customer vehicles in and around the lot and service areas while ensuring vehicles remain clean and damage-free.

The ideal candidate is comfortable in a multi-tasking, fast-paced, customer-facing role with a priority on customer satisfaction. Must be willing to work in a non-climate-controlled environment, enduring seasonal temperature extremes.

Responsibilities

• Greets all customers entering the service area with a friendly, professional attitude, answering questions and directing them as needed.
• Verifies customer appointments and relevant information (name, VIN, tag number, mileage, etc.).
• Assists with loaner vehicles and parks vehicles after they have been written up.
• Performs vehicle inspections, photographs and notes vehicle condition, installs protective coverings (seat covers, floor mats, etc.), and tags vehicles brought in for service.
• Delivers keys and repair order paperwork to the appropriate personnel or designated area after parking the vehicle.
• Retrieves vehicles for customers at pickup, delivers the vehicle, and thanks customers for their business.
• Helps maintain a clean and safe service area by performing general cleaning duties (trash removal, sweeping, etc.).
• Ensures cleanliness of client and inventory vehicles.
• Follows all safety and security procedures.
• Performs other duties as assigned.

Requirements

• Unrestricted driver’s license and clean driving record.
• Able to drive both automatic and standard-transmission vehicles.
• Able to safely operate motor vehicles in tight and small spaces.
• Neat, clean, and professional appearance.
• Strong customer service skills.
• Basic computer and internet skills.
• Passion to be the best in the industry and career-focused.

Qualifications

• High school diploma or GED preferred.
• Previous experience as a greeter, ambassador, valet, or in automotive servicing/repair is a plus.

Benefits

• Major medical and dental insurance.
• 401K matching plan.
• Paid vacation and holidays.