Valet Account Manager - St. Louis, MO

About the Role

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, providing valet and self-parking management, shuttle services, event parking, and porter/bell services across hotels, resorts, healthcare, and event venues. The Account Manager oversees daily operations of an assigned location, managing staff, maintaining client relationships, overseeing financial aspects, and performing valet duties when needed.

Primary Objective

To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance through staff development, operational excellence, and customer satisfaction.

Responsibilities

• Client Relationship Management: Serve as primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
• Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
• Financial and Administrative Tasks: Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping.
• Team Supervision and Training: Recruit, train, and coach hourly associates, set performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies.
• Communication and Reporting: Provide regular updates to management through reports on progress, challenges, and account needs, using personal devices as needed to coordinate promptly during emergencies or urgent situations.
• Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open leadership style, provide regular feedback, support skill development, and encourage professional growth.
• Attend required staff meetings and complete assigned training modules in a timely manner.
• Work flexible hours when needed, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings.
• Other tasks may be assigned as needed to support operational and financial objectives.

Qualifications

• High school diploma or GED required; additional training or certifications in leadership or business management beneficial.
• At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
• Valid driver's license and reliable transportation required.
• Maintain acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Must pass and maintain a clean background check.

Skills

• Hospitality, Customer Service, and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance.
• Advanced Client Management Skills: Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements across locations.
• Analytical and Problem-Solving Abilities: Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance.
• Training and Leadership Skills: Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles.
• Payroll Management: Manage payroll with focus on scheduling and overtime control, creating efficient schedules that optimize labor costs.
• Communication and Reporting Skills: Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors.

Work Environment

• Both indoor and outdoor settings, collaborating with teams, vendors, and clients on-site and in corporate environments.
• Frequent use of computers, phone communication, and duties in or around parking facilities.
• Regular exposure to outdoor weather conditions—including extreme heat, cold, humidity, and wet environments.
• Noisy locations with moving vehicles operated by the public.

Physical Demands

• Extended periods of running, standing, and walking.
• Ability to lift and carry moderate weights, such as luggage.
• Vision abilities including close, distance, peripheral vision, depth perception, and ability to adjust focus for situational awareness and safety.

Pay

• Salary plus potential bonus opportunities (salary varies depending on market and applicable experience).
• FLSA exempt status (not eligible for overtime pay).

Benefits

• Medical, vision, and dental insurance – upon eligibility
• 401K – upon eligibility
• Supplemental insurance – life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Schedule

• Full-time
• Flexible hours required, particularly during financial close periods