Valet Account Manager - Denver, CO

Position Summary

The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.

Duties And Responsibilities

• Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.

• Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.

• Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.

• Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.

• Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.

• Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.

• Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.

Competency/Qualifications

• A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field.

• Additional training or certifications in leadership or business management is beneficial.

Pay and Benefits

• Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.

• Benefits: Health Benefits – Medical, vision and dental insurance – Upon eligibility
  401K – Upon eligibility
  Supplemental Insurance – Life insurance and critical illness
  Bonus opportunities
  Internal leadership development program
  Paid time off
  Paid training
  Tuition assistance through Bellevue University – Up to $5,250 per year
  Nationwide discounts through Perks at Work
  Military friendly employer

Physical Demands

• Extended periods of standing and sitting.

• Regular exposure to outdoor weather conditions—including extreme heat, cold, humidity, and wet environments.

• Regular exposure to noise levels from moving vehicles operated by the public.

Work Environment

• Both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments.

• Frequent use of computers, communication via phone, and performing duties in or around parking facilities.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility

• 401K – Upon eligibility

• Supplemental Insurance – Life insurance and critical illness

• Bonus opportunities

• Internal leadership development program

• Paid time off

• Paid training

• Tuition assistance through Bellevue University – Up to $5,250 per year

• Nationwide discounts through Perks at Work

• Military friendly employer

Job Title and Details

• Job Title: Valet Account Manager

• Department: Valet Parking Division

• Reports directly to: City Manager / Area Manager

• Status: Exempt

• Compensation: Salary plus potential bonus opportunities (Salary can vary depending on market and applicable experience)