Vacation Travel Advisor

Responsibilities

• Act as the point-of-sale contact and support for Domestic & International travel, arranging both routine and sophisticated travel reservations for air, rail, car, hotel, etc.
• Handle the end-to-end booking process including ticketing/exchanging, order fulfillment, quality control, and requested changes.
• With integrity when handling personal and confidential traveler information.
• Provide consultative advice, problem solve solutions, and recommendations.
• Use positive telephone/email/chat techniques; act quickly on special customer requests and maintain excellent client relations.
• Follow internal compliance and regulatory requirements for all customers.
• Proactively support preferred supplier programs and maintain internal and external performance level goals.
• Participate in training, supplier, and engagement programs either virtually or in-person as required.
• Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.

Requirements

• Minimum 5 years’ recent/active travel experience including domestic and minimal supervision.
• Working knowledge of various technology platforms, booking concepts, Microsoft Office tools, email and the like international reservations.
• Relationship with and knowledge of cruise and tour vendors preferred.
• Existing ongoing client relationships that result in continued travel.
• Ability to convey exceptional customer service through all distribution channels (oral, written, electronic).
• Excellent attention to detail, problem-solving skills, as well as initiative, resourcefulness, and creativity.
• Able to manage multiple priorities simultaneously and complete tasks.

Qualifications

• Must possess extensive travel knowledge and first-hand experience.

Skills

• Knowledge of Sabre reservation system.
• Verifiable work experience in a travel agency environment.

Benefits

Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes.

Pay

Annual Range/Hourly Rate $44,030.00 - $59,570.00

Schedule

Flexible working hours, depending on needs of travelers; limited weekend and evening hours may be involved.