Jobs · Customer Service

Vacation Planner

Xplore World Agency · United States · 1 mo ago
RemoteRemoteCustomer Service$54k–$62k/yrFull-time

About the role

Xplore World Agency is seeking a Vacation Planner to help deliver vacation planning, flights, cruises, all-inclusive travel, reservations, customer support, and travel sales. In day-to-day work, you will research and recommend travel options that match customer needs, preferences, and budget. This position is full time, 100% remote, and open to candidates throughout the United States.

Responsibilities

  • Discuss destination, date, budget, traveler, accommodation, transportation, and activity preferences with customers.
  • Research suitable flights, hotels, cruises, resorts, tours, or destination options using approved supplier resources.
  • Compare availability, pricing, inclusions, restrictions, and cancellation terms before presenting options.
  • Prepare clear travel recommendations and answer routine questions about the proposed itinerary.
  • Coordinate selected options with booking or reservations teams and document customer decisions accurately.
  • Stay current on supplier information, destination requirements, and service changes relevant to assigned travel products.

Requirements

  • Strong customer-service, research, organization, and written-communication skills.
  • Comfort using travel booking, supplier, CRM, spreadsheet, and itinerary tools.
  • Ability to compare multiple travel options accurately and explain trade-offs clearly.
  • Good attention to dates, traveler names, restrictions, pricing, and cancellation terms.
  • Reliable follow-through on customer questions and booking handoffs.
  • A pre-employment background check is required.

Pay

$54,000 - $62,000 per year

Schedule

  • Full Time
  • 100% Remote — United States

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