UX Researcher, YouTube Trust and Safety

About the role

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR) on the YouTube Trust & Safety team, you will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products. You will play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful.

Responsibilities

• Scope and lead end-to-end user research programs using various methodologies, including usability evaluations, in-depth interviews, surveys, and co-design.
• Understand complex business and user needs within the Trust and Safety operating environment to improve creator experiences and user safety.
• Translate research insights and recommendations into opportunities to inform product strategy, roadmap development, implementation, and launch.
• Collaborate closely with Research Leads, User Experience Designers, Product Managers, and Engineers to make strategic experience trade-offs.
• Organize workshops and brainstorming sessions to align cross-functional teams on core problems and prioritize future solution landscapes.

Requirements

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in an applied research setting (e.g., product or academic), or similar.
• Experience with research methods (e.g., usability, studies, contextual inquires, 1:1 interviews, unmoderated research studies).

Preferred qualifications

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related fields.
• 3 years of experience working with senior leadership (e.g., Director level and above).
• 2 years of experience conducting UX research on products, managing projects, and working in a large, matrixed organization.
• Experience facilitating workshops or design sprints and driving alignment or consensus across cross-functional partners.
• Experience with quantitative research methods, statistical analysis, or conducting research on social/online platforms.

Qualifications

• Minimum qualifications: Bachelor's degree or equivalent practical experience, 4 years of experience in an applied research setting, experience with research methods.
• Preferred qualifications: Master's degree or PhD in relevant field, 3 years of experience working with senior leadership, 2 years of experience conducting UX research, experience with quantitative research methods.

Benefits

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $132,000 - $190,000 (USD) + 15% bonus target + equity + benefits

Pay

US: $132,000 - $190,000 (USD) + 15% bonus target + equity + benefits

Schedule

Full Time

Location

San Bruno, CA