UX Researcher

Responsibilities

• Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes
• Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results
• Lead the development and maintenance of experience and journey maps throughout life cycle of projects
• Perform the gathering, analyzing, developing and creating user stories that capture the user's needs
• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
• Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence upwards and laterally to drive organizational change and alignment
• Packaging insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, live workshops or brainstorms, etc.)
• Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes
• Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization
• Collaborate with business partners, stakeholders, and cross-functional teams to champion a centric approach to products and services based on findings and feedback
• Serve as liaison regarding moderately complex research and how the findings relate to other channel services
• Utilize established strategies and tools to achieve and enhance value for users more efficiently and effectively
• Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements to enable justification and prioritization
• Lead user experience initiatives with assignments across work streams

Qualifications

• Experience in user experience/market/consumer research, project management, and analysis in support of strategic planning initiatives
• Well-versed in multiple research methodologies, such as 1:1 usability studies - both in-person and remote, ethnography, contextual interviews, innovation and co-design workshops, journey mapping, eye-tracking, unmoderated usability, focus groups, card sorting, persona development, surveys, site-intercept, benchmarking, and other user testing techniques
• Experience using third-party UX research platforms to recruit participants and conduct studies
• Experience with quantitative market research methods to enable effective partnership with market researchers
• Experience in quantitative, behavioral analysis and statistical concepts
• Experience creating research deliverables (frameworks, videos, toplines, etc.)
• Working knowledge of financial industry best practices/trends, products and services
• Significant experience working and communicating with all levels of employees, management, stakeholders, and vendors; build relationships through rapport, trust, diplomacy, and tact
• Experience with Agile methodologies and principles (Scrum, XP, Lean, etc.)
• Advanced communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
• Effective skill in research, analysis, problem-solving and negotiation
• Advanced interpersonal, verbal, and written communication skills
• Effective and proficient word processing, database, spreadsheet, and presentation skills
• Advanced planning, organizational, and problem-solving skills

About the role

INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. We strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions.

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan