UX Researcher – AI & Enterprise Collaboration

About the role

In this role, you will help shape product strategy and user experiences by uncovering actionable insights about customer behaviors, needs, and challenges. Partnering closely with cross-functional stakeholders, you will conduct both qualitative and quantitative research to influence product decisions, validate user experiences, and ensure customer needs remain central throughout the product development lifecycle.

Responsibilities

• Design, execute, and analyze both qualitative and quantitative user research studies to inform product strategy and experience design.
• Conduct foundational and evaluative research, including user interviews, usability testing, surveys, and other research methodologies.
• Identify customer pain points, unmet needs, and opportunities through research findings and customer data analysis.
• Provide insights that influence short-term product improvements and long-term product roadmap planning.
• Perform UX health assessments and validation studies to evaluate product readiness and overall user experience quality.
• Collaborate closely with product managers, designers, engineers, data scientists, and other stakeholders throughout the product lifecycle.
• Translate research findings into clear, actionable recommendations that drive business and product decisions.
• Communicate research methodologies, insights, and strategic recommendations to audiences at varying levels across the organization.
• Advocate for customer needs while balancing business objectives, technical constraints, and stakeholder priorities.
• Drive alignment across teams by ensuring customer insights are incorporated into design and development decisions.
• Independently manage multiple research projects while maintaining high standards of rigor and execution.

Qualifications

• Bachelor's degree in Marketing, Human-Computer Interaction (HCI), Psychology, Social Sciences, Human Factors, or a related field, or equivalent practical experience.
• 4–6 years of professional experience conducting user research within the technology industry.
• 4+ years of experience applying research methods that influence both product strategy and detailed user experience design.
• Expertise in qualitative research methods, including:
• User interviews
• Usability testing
• Contextual inquiry
• Foundational research
• Experience with quantitative research methods, including:
• Surveys
• Card sorting
• Data analysis
• Other quantitative UX research techniques
• Hands-on experience collecting, analyzing, and synthesizing behavioral research data to improve products and user experiences.
• Experience working in fast-paced environments requiring strong organizational skills, prioritization, flexibility, and independent execution.
• Ability to operate effectively in ambiguous situations while maintaining attention to detail and delivering high-quality results.
• Strong communication and presentation skills, with the ability to clearly explain research methodologies, findings, and recommendations.
• Demonstrated experience partnering with cross-functional teams including product management, design, engineering, and other stakeholders.
• Proficiency with UX research platforms and tools such as:
• UserTesting
• DScout
• Qualtrics
• Marvin
• Similar research platforms
• Experience with AI-powered product experiences and workflows.
• Experience supporting enterprise software or enterprise-scale technology solutions.
• Experience conducting both foundational and evaluative research across different stages of product development.
• Strong ownership of end-to-end research projects from study design through stakeholder recommendation and implementation.
• Experience leveraging both qualitative and quantitative insights to influence product direction.
• Familiarity with productivity, collaboration, or workplace technology platforms.
• Demonstrated ability to build trusted partnerships across product, design, engineering, and leadership teams.
• Experience supporting customer-centric product strategy through evidence-based research.
• Exceptional storytelling and stakeholder influence skills.

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location

Redmond, WA

Job Type

Full Time