UX Research Ops

About the role

The role is critical in designing, scaling, and improving systems that enable efficient and consistent UX research across the organization. It supports researchers and product designers by ensuring research is ethical, discoverable, and strategically impactful.

Responsibilities

• Design and maintain research systems that support planning, execution, synthesis, and reuse of research across teams.
• Own tooling administration and governance, including permissions, standards, documentation, and taxonomy.
• Act as a trusted thought partner and coach to UX Designers, PMs, and cross-functional partners on research processes, systems, and tools.
• Ensure research systems scale as volume and contributors grow.
• Build and manage recruitment and participant experience channels, resources, and governance to support efforts of research team and design/PM teams.
• Develop templates and guides to support research artifacts that activate insights and clearly document data sources, inputs, methodologies, and limitations.
• Partner with Legal, Security, and Product to uphold consent, privacy, and compliance standards.
• Ensure insights are searchable, credible, and reusable using field best practices and emerging technologies for efficiency, context awareness, and reliability.
• Develop templates for reports, readouts, and research plans that improve consistency and stakeholder trust.
• Create onboarding materials, training, and documentation for researchers and collaborators.
• Evaluate and responsibly integrate AI tools to improve efficiency (e.g., synthesis support, tagging, pattern discovery) while maintaining research rigor, human judgment, and ethics.
• Collaborate with Research team to continually improve research activation, quality, and efficiency.

Requirements

Experience conducting quantitative and qualitative research for B2B, Enterprise SaaS environments.

Experience working in a highly regulated industry.

Comfort working with research insights management, recruitment systems, and analytics tools.

Strong organizational skills, with a drive to continuously improve systems and tools to meet the needs of the team.

Ability to enhance research practice using AI tools while maintaining the integrity of the research and adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).

Qualifications

Systems thinking ability, voracious curiosity, and a service design mindset.

Experience with research insights management, recruitment systems, and analytics tools.

Ability to operate at both tactical (templates, tooling) and strategic (capability building) levels.

High autonomy for a wide range of activities and self-motivated with a "spot the problem, find the people, ask the questions, identify the solution" attitude.

Skills

Experience with research insights management, recruitment systems, and analytics tools.

Ability to operate at both tactical (templates, tooling) and strategic (capability building) levels.

High autonomy for a wide range of activities and self-motivated with a "spot the problem, find the people, ask the questions, identify the solution" attitude.

Benefits

Comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more.

Pay

The annual base pay range for this role is $93,750—$140,625 USD.

Schedule

Office-first culture with three days a week in-office for most roles, with opportunities to collaborate and celebrate in person.

Resources

Learn more about OneTrust and its people through their careers page and social media channels.

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