UX Research

About the role

The UX Researcher will join the Research team and report directly to the Director of Research. This individual will serve as a dedicated research partner to the Education Technology team, conducting rapid, iterative research to gather feedback on new ideas, features, and experiences. The ideal candidate is an experienced researcher who can select the most appropriate research approach for the challenge at hand, manage end-to-end research projects, and translate findings into actionable insights and recommendations. This role requires strong research fundamentals, excellent communication skills, and the ability to work effectively in a fast-paced environment. Experience conducting research with educators and a strong understanding of the K-12 education landscape are strongly preferred.

Responsibilities

• Research Execution: Execute rapid, iterative research to evaluate new ideas, features, workflows, prototypes, and proof-of-concepts.
• Research Planning and Management: Manage research projects from planning through reporting, selecting the most effective methodology based on project goals, timelines, constraints, and required outputs.
• Participant Recruitment and Coordination: Manage participant recruitment and scheduling to support your research activities and ensure studies are executed efficiently.
• Customer Research: Gather and synthesize feedback from educators, administrators, parents, and other stakeholders to uncover insights and inform development.
• Insights and Recommendations: Deliver clear, actionable findings and recommendations through written summaries, presentations, stakeholder discussions, and other formats as appropriate.
• Stakeholder Partnership: Partner closely with members of the Education Technology team throughout the research process.
• Research Leadership Collaboration: Collaborate with the Director of Research on priorities, study design, findings, and recommendations.

Knowledge, Skills & Abilities

• Strong understanding of UX research methodologies, including interviews, usability testing, concept testing, A/B testing, surveys, and other qualitative and quantitative approaches.
• Ability to select appropriate research methods based on project goals, timelines, constraints, and desired outcomes.
• Ability to manage multiple projects simultaneously in a fast-paced environment while balancing speed, rigor, and stakeholder needs.
• Strong synthesis and storytelling skills, with the ability to translate research findings into clear, actionable recommendations.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to build relationships and work effectively with cross-functional stakeholders.
• Ability to navigate ambiguity and adapt research approaches as project needs evolve.
• Understanding of educator needs, school environments, and the K-12 education landscape.

Experience

• 3-5+ years of experience conducting UX research, product research, or related user-centered research.
• Experience conducting research with educators, administrators, parents, or other education stakeholders.
• Experience supporting product development through concept testing, usability testing, and/or early-stage product evaluation.
• Experience working with cross-functional teams in product, technology, design, or related environments.
• Experience communicating research findings through concise summaries, presentations, and stakeholder discussions.
• Prior experience in education, EdTech, or customer-facing educational products preferred.

Education

Minimum of a Bachelor's degree in human behavior, education, design, research, or a related field, or equivalent professional experience.