UX Product Designer - Encore Program

Work you’ll do

• Responsible and accountable for design and usability for a product or product area. Connects product to broader product experience vision.
• Collaborate with cross-functional teams to design engaging and intuitive user experiences using an iterative lean UX approach of continuous improvement
• Leads teams in framing and solving hard experience problems; Drives innovative UX efforts that uncover new user value with new kinds of experiences. Conducts cross-functional workshops.
• Bring your expertise in the Experience craft to the cross functional product team, think deeply about complex experience challenges, and propose effective and elegant solutions
• Make strategic design and user-experience decisions related to core, and new, functions and features
• Create strategic big-picture workflows as well as execute detailed visual & interaction design
• Partner with user researchers and influence insight studies related to the discovery and understanding of unresolved interface problems and product design opportunities
• Design and deliver all UX assets including initial concept designs, user flows, wireframes, usage scenarios, user journeys, mockups, etc that support intuitive and seamless user interactions
• Understand business priorities together with user needs to create impactful experiences
• Collaborates with business stakeholders, engineering, product, and delivery to emerge solutions to achieve strategy objectives and KPI outcomes
• Contribute to the overall design framework, ensuring consistent design language and experiences across the product suite, and a library of design assets for reusability and efficiency
• Actively engage in hands-on Experience craft modeling by deep participation in projects
• Conduct heuristic evaluations of existing products to identify areas for improvement
• Uphold high standards of user-centered design, iterating quickly and testing designs to enhance usability and consistency across touchpoints
• Continuously challenge design effectiveness, monitor behavioral analytics, and suggest improvements to optimize user experiences
• Operate effectively in both collaborative environments with other UX designers and autonomously when acting as the sole UX designer on a product squad
• Spreads knowledge, practices, and improvements in experience vertical community of practice. Stays current with trends in UX

Key Qualifications

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others
• 8+ years as an interaction or product designer with a strong track record of crafting intuitive user interfaces that engage and delight users
• Highly experienced in Design Thinking, Lean UX, and iteratively evolving designs based on continuous user testing
• Enjoys operating in a Product-led approach, as a member of an empowered cross-functional product squad, that moves quickly and dynamically to meet user needs and deliver business impact
• Deep understanding of interactive design principles, consistently delivering simple, elegant, and aesthetically pleasing interfaces rooted in usability and accessibility
• Extensive experience in designing for both desktop and mobile platforms, with a focus on responsive and adaptive design that enhances the user experience across devices
• Driven by a passion for solving user pain points, leveraging design thinking and user feedback to create optimized and valuable experiences
• Highly creative and analytical, able to navigate between strategic vision and hands-on execution, ensuring solutions are innovative and functional
• Collaborative and open-minded, eager to contribute to team success while continuously learning and iterating on designs based on feedback
• Thrives in dynamic, fast-paced environments, iterating quickly to incorporate feedback and improve outcomes
• Deeply passionate about UX and innovation, constantly exploring new design trends and methodologies
• Excellent interpersonal and presentation skills, equally at ease speaking with development teams or executives when articulating and advocating design concepts and rationale, negotiating and influencing to build consensus
• Excellent organizational and time-management skills, able to prioritize tasks effectively and work independently to meet deadlines
• Expert in industry-standard UX tools, including Sketch, Adobe CC, Figma, Axure, InVision, UXPin, and Balsamiq, ensuring efficient design workflows
• Degree in Interaction Design, Human-Computer Interaction, Cognitive Psychology, or a related field. Advanced degree preferred
• Limited immigration sponsorship may be available
• Able to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve