UX Lead - Research & Insights

About the Company

Our client is a forward-thinking organization committed to leveraging customer and market insights to drive innovation, improve experiences, and support strategic business initiatives. They foster a collaborative environment where research plays a critical role in shaping products, services, and long-term growth.

Location: Fort Worth, TX

Job Description

The Senior Research & Insights Leader will lead research initiatives that uncover actionable customer, user, and market insights. This individual will collaborate with cross-functional teams to guide strategic decisions through qualitative and quantitative research, helping the organization deliver impactful business and customer outcomes.

Key Responsibilities

• Lead and execute research programs that inform business strategy and customer experience improvements.
• Manage research projects from initial planning and methodology selection through analysis and final recommendations.
• Partner with stakeholders across Product, Technology, Marketing, Analytics, Design, and business teams to identify key research opportunities.
• Conduct interviews, surveys, usability studies, focus groups, and other research activities to gather meaningful customer feedback.
• Analyze complex data sets and synthesize findings into clear, actionable insights.
• Present research results and recommendations to stakeholders and executive leadership.
• Advocate for data-driven and customer-centered decision-making throughout the organization.
• Support innovation and continuous