UX Designer II, Ops Tech Solution ACES

About the role

Do you believe great design is how technology makes sense? Are you energized by a studio where UX design is the thread that ties everything together? Interested in creating a single visual system that carries across video, animation, interactive 3D, and the knowledge articles people actually read, where design decisions are tested against real user data?

We are looking for a UX Designer to join Ops Tech Solutions (OTS) ACES team supporting the IT For Me high-output creative studio in Nashville, TN. IT For Me makes technology easier to understand and solutions easier to find through a deliberate visual framework, a consistent style and interaction pattern that carries across every medium: self-service tech videos, interactive 3D hardware guides, redesigned knowledge-base articles, and live events. The work is not decoration — we design how information is received, measure whether it lands, and iterate to improve it.

This is an experienced UX role. You will own the steady, high-volume work that keeps the studio moving, producing within the IT For Me visual framework, redesigning knowledge content for clarity and usability, and helping gather feedback and usage data that tells us what works. All while collaborating with senior designers on the most complex, high-end builds. The through-line in everything you make is the IT For Me design system, and your job is to apply it, keep it consistent, and help it improve.

IT For Me is the UX and creative studio within OTS ACES. We produce high-quality, visual-driven content that makes tech easier to understand and solutions easier to find across video, animation, interactive 3D hardware guides, knowledge-base articles, and live events. What ties it all together is a single, deliberate design system: one visual language and interaction pattern, delivered across many mediums. We design with evidence, measuring how our work is received and iterating on it, while insisting on high standards and moving fast with care about the work that reflects our culture of innovation, inclusion, and excellence.

Responsibilities

• Apply the design system consistently across every deliverable (lower thirds, titles, intros, thumbnails, article layouts, and graphics) so the experience is coherent whatever the medium.
• Partner with senior designers and technical stakeholders to take briefs from intake to delivery, articulate the reasoning behind design choices, and keep SIM tickets and worklogs current.
• Gather and interpret design feedback and usage data: article view and deflection metrics, A/B comparisons, and user or stakeholder feedback; use findings to refine work and inform the next iteration.
• Build supporting motion and graphic assets in After Effects, Illustrator, Photoshop, and contribute to interactive 3D hardware guides, growing into more advanced motion and 3D work over time.
• Own studio equipment and inventory: track, maintain, and stage cameras, lenses, lighting, audio gear, and accessories so the kit is always shoot-ready; flag repairs or purchasing needs.
• Produce and edit the studio’s steady-state video content, including interview videos, leadership and PR-style announcement videos, edited in Adobe Premiere Pro and After Effects.

A typical day is varied and customer-driven. UX design here is a full loop, not a hand-off. We study how content is received through usage data, A/B studies, and direct feedback, and use that evidence to improve the design and explain to stakeholders why a given approach works. You might start by checking last week’s view and deflection numbers on a redesigned knowledge article, then spend the rest of the day in the studio running cameras and audio for a shoot.

Qualifications

Basic Qualifications

• 3+ years of design experience
• Online portfolio or samples of work on resume demonstrating experience creating great end-to-end, user-centered design solutions and patterns across desktop and mobile devices
• Knowledge of and proficiency in a variety of design tools such as Photoshop, Illustrator, Fireworks, and InDesign

Preferred Qualifications

• Experience planning and executing effective customer research, solo or in partnership with a UX Researcher
• Advanced knowledge of Adobe Creative software, primarily Premiere, After Effects, Photoshop/InDesign
• Experience with one or more industry tools: 3D Studio Max, Maya, Photoshop, Zbrush, Substance, Unreal, Blender, etc.
• Experience in HTML, CSS, or JavaScript

Pay

Base salary range: $106,000 – $144,000 USD annually (Nashville, TN). The Amazon package includes sign-on payments and restricted stock units (RSUs). Final compensation determined by experience, qualifications, and location.

Benefits

• Health insurance: medical, dental, vision, prescription
• Basic Life & AD&D insurance with option for Supplemental life plans
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Company: Amazon.com Services LLC. Job ID: A10584007.