UX Content Conversation Designer

About the role

A User Experience (UX) Design Contractor is sought to support the modernization of internal tools used by Member Service Representatives. This role involves transitioning from a legacy system to modern, scalable, and user-centered solutions.

Responsibilities

• Design modern, intuitive user experiences for internal tools used by Member Service Representatives.
• Translate legacy system functionality into streamlined, user-centered workflows and interfaces.
• Create high-fidelity user experience and user interface designs ready for development handoff.
• Apply and contribute to the enterprise design system to ensure consistency, accessibility, and scalability.
• Collaborate with Product Owners, Business Analysts, and Engineering teams to define and refine requirements.
• Participate in intake, refinement, and planning activities to ensure designs are complete and ready for development.
• Identify gaps, inefficiencies, and risks in legacy workflows and propose improved design solutions.
• Support usability validation and iterate based on user and stakeholder feedback.
• Ensure alignment with compliance, accessibility, and enterprise design standards.

Requirements

• 5+ years of experience in User Experience (UX) design, User Interface (UI) design, or product design.
• A strong portfolio demonstrating end-to-end UX design across complex or enterprise applications.
• Experience working with and contributing to design systems (Figma preferred).
• Proven ability to deliver development-ready designs with clear interaction specifications.
• Experience collaborating directly with engineering teams in Agile environments.

Preferred Qualifications

• Experience designing internal tools or employee-facing platforms (e.g., call center, operations, or service tools).
• Experience working with Microsoft Dynamics (Dynamics 365 or similar enterprise platforms).
• Experience modernizing or replacing legacy systems.
• Understanding of accessibility standards, including Web Content Accessibility Guidelines (WCAG).
• Experience in financial services or other regulated industries.

Tools & Technologies

• Figma (design, prototyping, and design system usage).
• Microsoft Dynamics (preferred experience).
• Agile delivery tools (such as Azure DevOps or Jira).
• Collaboration tools (Microsoft Teams and Microsoft 365 suite).

Benefits

• Medical, dental, vision, life, disability, and other insurance plans.
• ESPP (employee stock purchase program).
• 401K program with company match.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, and access to technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations like CompTIA and IIBA.
• Dedicated customer service team for questions about benefits and other resources.
• Certified Career Coach.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The schedule for this role is remote (U.S.).