UW Quality & Best Practice Manager

About the role

Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

Core values

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What it takes to be successful in this role

• Advanced and in-depth knowledge of Group Life, Disability and Leave
• Knowledge and experience in auditing, best practices, and training
• Demonstrated technical knowledge and experience presenting to multiple levels of leadership
• Strong track record of fostering business improvement and delivering change in a complex insurance environment
• Strong relationship, presentation, and negotiation skills
• Excellent verbal and written communication skills

Requirements

• Bachelor's Degree in a related field
• 6 years of experience in Group Life, LTD, STD and/or Absence Products
• Experience building and implementing key strategies
• Experience reviewing case pricing to achieve pricing accuracy
• Or an equivalent combination of education and experience

Travel

Less than or equal to 10%

Responsibilities

• Performs quality reviews of Underwriter’s quoted activities for accuracy.
• Assesses adherence to guidelines, authority, processes, and compliance regulations.
• Identifies trends and recommends/implements solutions through training, best practice documentation, and tools/system updates.
• Leads and participates in projects that enhance Underwriting accuracy, efficiency, consistency, and compliance.
• Trains Underwriters on guidelines and best practices.
• Provides reporting to Leadership of Quality Management results.
• Assists in Financial Booking process.
• Performs other duties as required.