Utilization Review Coordinator

About the role

The Utilization Review Coordinator plays a critical role in ensuring that healthcare services provided to patients are medically necessary, efficient, and compliant with regulatory standards. This position involves thorough evaluation of patient records, treatment plans, and clinical data to determine the appropriateness of care and resource utilization. The role collaborates closely with healthcare providers, insurance companies, and case managers to facilitate timely approvals and optimize patient outcomes. By applying clinical knowledge and regulatory guidelines, the Utilization Review Coordinator helps control healthcare costs while maintaining high-quality patient care.

Responsibilities

• Review and analyze medical records, treatment plans, and clinical documentation to assess the necessity and appropriateness of healthcare services
• Coordinate with healthcare providers, insurance representatives, and case managers to obtain additional information and clarify treatment details
• Make informed decisions regarding authorization, continuation, modification, or denial of services based on clinical guidelines and regulatory requirements
• Maintain accurate and detailed records of utilization review activities, decisions, and communications in compliance with organizational policies and legal standards
• Stay current with evolving healthcare regulations, payer policies, and clinical best practices to ensure consistent and compliant review processes

Requirements

• Bachelor’s degree in a healthcare or related field
• At least 2 years of experience in utilization review, case management, or clinical healthcare roles
• Strong knowledge of medical terminology, clinical procedures, and healthcare regulations
• Familiarity with insurance authorization processes and healthcare reimbursement models
• Excellent analytical, communication, and organizational skills

Preferred Qualifications

• Experience with electronic health records (EHR) systems and utilization management software
• Certification in Utilization Review (e.g., Certified Professional in Utilization Review or Certified Case Manager)
• Prior experience working with managed care organizations or insurance companies
• Advanced knowledge of Medicare, Medicaid, and other payer-specific guidelines

Benefits

• Medical Coverage – Three new BCBSAL medical plans with improved rates, co-pays, and enhanced prescription benefits
• Expanded Coverage – Options for domestic partners and a wider network of in-network providers
• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching
• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more
• Student Loan Repayment – Available for nurses and therapists
• Retirement Benefits – 401(k) plan through Voya
• Generous PTO – A robust paid time off policy to support work-life balance
• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week

Great Place to Work® Certification based on employee feedback, reflecting a culture rooted in trust, inclusion, and purpose-driven leadership.