Utility Teller

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer professional growth opportunities, interesting colleagues, and the satisfaction of supporting our communities.

About the role

Provides prompt, efficient, and friendly services to clients. Performs a variety of duties in processing business and banking transactions, including at times heavy cash handling responsibilities. Travel to other branches is required to support branch staffing needs throughout the market.

Responsibilities

• Accurately process debit and credit transactions in compliance with established policies and procedures while maintaining an acceptable balance record.
• Respond to clients’ needs and inquiries in a courteous and friendly manner.
• Perform minor account maintenance tasks, as trained and assigned per branch needs, including but not limited to, address changes, debit card maintenance, and check ordering.
• Refer customers to an internal team of experts when additional financial goals and needs are recognized.
• Educate clients on bank technology, such as mobile and online banking, ATM, and ITM.
• Assist branch and fellow team members by achieving goals and sharing responsibility of daily tasks.
• Ensure safe and sound banking practices, including adherence to all applicable laws and regulations.
• Assist in opening and closing the branch, following procedures set by corporate security.
• Travel to other branches to support staffing needs throughout the market.
• Other duties as assigned.

Requirements

• Strong math and problem-solving skills.
• Excellent interpersonal and customer service skills with the ability to cross-sell products and services.
• Must maintain confidentiality of client transactions and bank records.
• Team-oriented, possess a positive attitude, and work well with others.
• Strong oral and written communication skills.
• Ability to operate standard office equipment, such as computer workstations, calculators, and copiers.
• Ability to prioritize, handle multiple tasks, and work independently.
• Strong organizational skills and detail-oriented with a high degree of accuracy.
• Willingness to travel to other locations as necessary for branch coverage.

Qualifications

• High School diploma or equivalent required.
• Customer service experience required.
• Experience working in an environment with individual and team goals preferred.
• One year of cash handling experience preferred.

Skills

• Skilled in operation of a personal computer, including Microsoft Word and Excel.
• Familiarity with Google Suite and IBS Salesforce.

Benefits

• Annual paid volunteer time off.
• Charitable-matching opportunities.
• Professional growth opportunities.