Utility Services Representative - Bilingual/Biliterate English/Spanish Preferred

About the role

The Utility Customer Service Division has an opportunity to join our team! We are seeking energetic and motivated team players with exceptional customer service, and efficient organizational and multi-tasking skills. If you enjoy working in a fast-paced environment, and thrive on assisting others, apply today!

Responsibilities

Under general supervision, processes customer utility bills using an automated billing system. Answers customer inquiries over the phone and in person about utility services and utility billing procedures. Starts and terminates customer accounts. Corrects, adjusts and verifies accounts as needed. Handles delinquent accounts, works with collection agency, as needed; performs related work as required.

• Answers telephone and staffs the customer service desk answering questions and addressing complaints about utility services and/or utility bills.
• Explains utility services offered and billing/pricing options available; assist customers with questions about their bills.
• Enters data to answer customer questions, retrieves and tracks in the utility billing system.
• Assigns/terminates accounts, including accounts in newly annexed areas.
• Determines if a deposit is required to open an account, and calculates the deposit required based on the requested services.
• Requests deposit or letter of credit reference from customer.
• Posts customer deposits in the utility billing system.
• Closes accounts and prepares for final billings.
• Receipts payments for utility payments, dog licenses, transit passes, LID assessments, parking citations, parking permits, and etc.
• Balances cash received to receipts.

Requirements

High School Diploma or GED and eighteen (18) months of general office work experience. Cashiering experience providing direct customer service and/or business, office assistant, or related college/vocational coursework may substitute for up to 9 months (1,560 hours) of the office experience. Bilingual/Biliterate English/Spanish Preferred.

Qualifications

Knowledge of modern office practices and procedures; business arithmetic; standard principles and practices; and records and retention policies and procedure. Working knowledge of computer spreadsheets; databases; industry applications; Microsoft Office Suite Outlook, Word, and Excel; and office equipment; professional office procedures and practices; and computerized municipal financial management practices.

• Ability to perform and understand basic mathematical computations.
• Ability to operate standard office equipment including but not limited to: computer, fax machine, copy machine, telephone etc.
• Ability to use good judgment in applying guidelines to a wide variety of work situations.
• Must be able to communicate clearly and effectively, with employees, members of the public representing diverse educational levels and backgrounds, and with officials at all levels of government utilizing well developed communication skills, both written and oral, with appropriate use of business English, and plain English, including but not limited to correct grammar, vocabulary, letter composition, editing, spelling, and punctuation.

Benefits

The City Offers a Competitive Benefit Package Including Comprehensive medical, dental and vision coverage, FREE healthcare clinic, WA State PERS pension plan, 2% contribution to a 457 deferred compensation plan, Leave accruals, Life Insurance, and more!

Pay

Salary $3,754.40 - $4,503.20 Monthly

Schedule

Full-time