Utility Services Representative

About the role

Tacoma Public Utilities is establishing a Utility Services Representative (USR) list that will be used to fill vacancies for one year. Tacoma Water has an immediate vacancy.

Responsibilities

• Receive and provide information and services to other City personnel, governmental and private agencies, various outside organizations, customers, and the public.
• Provide detailed and accurate information regarding the existence, location, type, and extent of utility facilities and services using drawings, diagrams, sketches and utility systems maps.
• Work independently on assignments while providing information to Tacoma Public Utilities' customers and obtaining field information for engineering and field staff.
• Provide information in support of residential and commercial construction activities associated with requests for new and existing utility services to City, County, State, outside agencies, and utility customers regarding permit requirements, City ordinances, codes, and regulations.
• Provide information regarding the existence, location, type, and extent of utility facilities and services relating to street, traffic, water, and power utility services; use and interpret drawings, diagrams, sketches, and utility systems maps.
• Research property information, read, and understand legal descriptions.
• Request from the City, County, State, and Railroad, right-of-way permits and easements for the installation of utility facilities.
• Cookordinate activities, and collect and track fees associated with customer requests for new and existing utility services and provide billing information to internal and external customers.
• Provide technical administrative support to the Water Regulatory Compliance Group; coordinate all activities of the cross-connection control program, working with building officials, inspectors, water purveyors, utility customers and contractors; database maintenance, field investigations, researching property information, administering water service holds, and enforcement activities.
• Access, prepare, update, and maintain computerized and manual records of sectional maps, inventory of various types of electrical, water, or public works installations, additions and changes of poles, lines, circuits, easements, transformers, water mains, fire hydrants, valves, water services, files, lists, and reports related to utility service and billings.
• Work safely and cooperatively with co-workers and the public.

Qualifications

• 1+ year of work experience in utility infrastructure, such as residential utility construction activities, utility permitting, utility installation, maintenance and repair or closely-related experience.
• High school graduation or equivalent.

Skills

• Exceptional customer service skills.
• Prioritization and organization skills.
• Ability to multitask in a fast-paced environment.

Benefits

Compensation details are provided in the job announcement. Employee benefits include medical, dental, and vision coverage, paid holidays and vacation, and participation in the Tacoma Employees' Retirement System.

Pay

$35.79 - $43.50 per hour

Schedule

Hours and schedule details are provided in the job announcement.