Utility Service Coordinator
WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, provides customer-focused staffing solutions ranging from high-volume and low-cost to specialized niche roles, delivering best-in-class service to clients and professionals.
About the role
We are looking for a customer-focused Utility Service Coordinator to support utility service design projects from initiation through billing. You will serve as a liaison between customers, field crews, work coordinators, and company partners, ensuring projects move through design, construction, and billing processes. This hybrid position is based in White Bear Lake, MN, with onsite work Tuesday through Thursday and remote work on Mondays and Fridays.
Responsibilities
- Manage utility service projects from initial customer request through project completion and billing.
- Review and process customer service notifications and work orders in SAP.
- Communicate with builders, homeowners, contractors, and company partners to gather project requirements.
- Create utility designs using Smallworld GIS and related systems.
- Coordinate project scheduling and work execution with field crews and work coordinators.
- Support field personnel during project execution by answering questions and providing project documentation.
- Review as-built drawings and completed work to ensure accuracy.
- Calculate billable costs, create invoices, and respond to customer billing inquiries.
- Submit utility locates and coordinate third-party site visits.
Requirements
- 1+ years of experience working directly with customers.
- High school diploma or GED.
Benefits
- Comprehensive health and income protection benefits.
- 401(k) savings plan.
- Paid vacations for qualifying positions.
Pay
The base salary range for this position is $28.00/hour to $32.00/hour, dependent upon experience, qualifications, and skills.