Utility Locator

About the role

The Utility Locator is responsible for identifying and marking underground utilities to ensure safe excavation and construction activities. This role uses locating equipment, maps, and work orders to accurately identify the presence and path of underground facilities.

Responsibilities

• Perform underground facility locates in accordance with company, state, and utility standards.
• Read and interpret maps, prints, GIS records, and work orders to determine utility paths.
• Use locating tools and equipment (e.g., transmitters, receivers, toners) to accurately mark underground utilities.
• Document all locate activities, including sketches, notes, photos, GPS data, and completed work orders.
• Respond to routine tickets, emergency locate requests, high-priority projects, and re-marks.
• Communicate clearly with contractors, homeowners, utility providers, and internal teams.
• Maintain equipment, tools, and company vehicles in proper working conditions.
• Ensure all work is performed safely and in compliance with OSHA, 811 guidelines, and state One-Call regulations.
• Immediately report mismarks, damage risks, safety hazards, or potential service issues.
• Support team members and field operations as needed.
• Perform additional duties or special projects as assigned.

Requirements

High school diploma or GED required. Experience in utility locating, construction, telecom, gas, water, or electrical preferred. Knowledge of One-Call systems, 811 regulations, and underground utility infrastructure a plus. Valid driver’s license required.

Qualifications

Key Measures / Key Performance Indicators include locate accuracy and quality audit scores, number of preventable utility damages (Zero Damage goal), ticket completion rate and timeliness, safety compliance and incident-free performance, documentation accuracy (photos, notes, mapping verification), and customer and contractor satisfaction.

Skills

Factors critical to success at ITG Communications for this position include Accuracy & Compliance, Field Safety & Awareness, and Communication & Documentation.

Physical Requirements

• Ability to stand, walk, and bend for long periods
• Ability to lift and carry up to 50 lbs
• Ability to work in trenches, tight spaces, or uneven terrain
• Ability to operate hand tools and locating equipment
• Ability to walk long distances throughout the day
• Visual and manual dexterity

Work Environment

Frequent outdoor work in varying weather conditions, exposure to construction sites, traffic, and moving equipment, work on private and public rights-of-way, and occasional emergency or after-hours locate requests.

Additional Information

This is a safety-sensitive position. The employee has responsibility for their own safety and the safety of others. The employee must be able to perform all duties in accordance with safety regulations, company policies, and client requirements.