Utility Design Support Specialist

About the role

A large, established utility organization supporting critical electric distribution infrastructure and customer service projects. A collaborative team of Designers, Schedulers, Construction & Maintenance professionals, and project support resources responsible for moving utility work from initial request through construction. An environment supporting a mix of residential, commercial, maintenance, and electric distribution projects. A team where organization, communication, and attention to detail directly impact project schedules and customer experience.

Location: Durham, NC - On-site. No field labor or regular driving required. May provide additional support during storm events as needed.

Benefits

• Opportunity to gain hands-on exposure to electric utility design and distribution operations
• Work directly alongside experienced Distribution Designers and construction teams
• Exposure to both overhead and underground electric distribution projects
• Opportunity to build experience within utility work management, project coordination, and design support
• Highly collaborative role with visibility across multiple groups involved in executing utility projects

Responsibilities

• Support Distribution Designers with the preparation and management of electric utility work orders
• Enter and update projects within the work management system using Designer field notes, templates, sketches, and other project documentation
• Apply established design standards to lower-complexity corrective maintenance, follow-up, and routine program work
• Assist with work-order preparation for overhead and underground revenue projects, maintenance work, and larger utility projects
• Translate Designer sketches and field notes into appropriate construction-print documentation within the work management system
• Complete straightforward work orders that do not require a field visit or additional Designer guidance, including temporary service requests
• Review and verify work-order dependencies and required information before projects are released for construction
• Maintain accurate project statuses, comments, customer information, and documentation within the work management system
• Contact customers to confirm project details, scheduling, site readiness, and other project requirements
• Coordinate items such as right-of-way, outages, scheduling and rescheduling, CIAC, invoices, and site delivery