Utility Clerk- Water Office

Essential Duties And Responsibilities

• Receives telephone calls and citizen visits concerning utility billings or various other services; handles questions and matters of a more technical nature; responds to citizen complaints.
• Balances daily till and prepare daily bank deposit.
• Accept and process payments and fees in CASELLE and online.
• Process penalties for delinquent Utility accounts.
• Prepare and mail delinquent notices.
• Pursue collection of delinquent Utility accounts; including establishing and monitoring payment schedules and creating civil court summons for said collections.
• Process work orders for utility disconnections, reconnections, new orders, and other public works service requests.
• Oversee accuracy of meter readings and direct rereading of meters when there are inconsistencies.
• Oversee billings for correctness and accuracy, recalculates any bills that have been issued improperly.
• Create and submit bill file to outsourced printers for mailing.
• File: Utility applications, terminations, and payment stubs; Civil court summons and dismissals; Service orders and Blue stakes.
• Schedule monthly billing cycles via Microsoft Outlook.
• Perform deliveries, removals, exchanges, and repairs with Right Away Disposal (our third-party trash company).

Desired Minimum Qualifications

• Education and Experience: High School diploma or GED, prefer AA in accounting or related field.
• Two-year experience working with customers while balancing multiple duties and responsibilities.

Necessary Knowledge, Skills And Abilities

• Working knowledge of computers and electronic data processing.
• Working knowledge of modern office practices and procedures.
• Working knowledge of governmental utility billing principles and practices.
• Some knowledge of public works operations.
• Ability to perform arithmetic computations accurately and quickly.
• Ability to communicate effectively verbally and in writing.
• Ability to establish successful positive working relationships.
• Ability to work under pressure and/or frequent interruptions.
• Ability to work with angry or difficult customers.

SPECIAL REQUIREMENTS

• None

TOOLS AND EQUIPMENT USED

• Personal computer, word processing and spreadsheet software;
• central financial computer;
• 10-key calculator,
• phone,
• base radio,
• fax and copy machines.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.