Utility Clerk - Finance

About the Role

This is a challenging and responsible clerical and accounting position involving complex work methods, problem-solving, and investigation of customer billing complaints. The role requires performing a variety of accounting and clerical functions with independent judgment in interpreting policies and regulations. Work is performed under moderate supervision and reviewed based on results and adherence to established procedures.

Responsibilities

• Enters/downloads meter readings and generates accurate City Service Invoices.
• Maintains water, wastewater, sewer, and stormwater billing rates.
• Sets up new customer accounts.
• Generates reminder notices for past due accounts.
• Reviews Stormwater Utility Service Applications and maintains accountability for all pre-numbered forms.
• Computes and changes stormwater Equivalent Runoff Units (ERUs).
• Verifies accuracy of customer accounts and adjusts/corrects accounts due to leaks, stalls, incorrect readings, bankruptcy filings, and payment processing concerns.
• Coordinates turn-off process for past due accounts, including preparing payment plan documentation and notifying customers of water disconnection.
• Coordinates and prepares the annual special assessment tax roll file of past due accounts.
• Generates work orders for stalls, high readings, or discrepancies in meter readings.
• Updates customer comment files for all changes and account adjustments.
• Answers inquiries and complaints regarding bills and water usage concerns.
• Works on special projects investigating discrepancies involving cash receipting and City Service Invoices.
• Communicates with the Town of Grand Chute, Town of Menasha, Village of Sherwood, and Waverly Sanitary District to ensure compliance with Inter-Municipal Agreements.
• Monitors new accounts to ascertain eligibility credits for residential summer service.
• Maintains regular, punctual, and predictable attendance; works overtime and extra hours as required.
• Provides customer service, processes customer receipts, and serves as telephone/customer service backup during peak times.
• Reconciles drawer receipts to cash receipting reports.
• Prints and prepares bulk mailings to meet U.S. Post Office requirements for billings and reminder notices.
• Types letters, reports, and other correspondence.
• Assists other clerical staff as necessary.

Requirements

This position requires thorough experience in responsible accounting, billing services, and customer service work. Candidates must have a high school diploma and three to five years of additional training or a combination of applicable experience and training.