Utility Billing Manager

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities. At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness. As Utility Billing Manager, you'll own recapture performance end to end: a minimum of 90% on water, sewer, and stormwater, and 100% on trash, at every community where costs are billable to residents. This is a player coach role. You'll lead a team of analysts, set their priorities, and hold them accountable, while staying hands on with rate analysis, billback launches, submetering, and vendor contracts yourself. You'll work daily with accounting, legal, community managers, and outside vendors, and residents will feel the difference when you get it right. What You'll Do Team Leadership Give every community a named owner for recapture performance, either an assigned analyst or yourselfRun a monthly cadence: review results against the 90%/100% targets, work the miss list community by community, and track every item to a named owner and dateReview analyst work before it reaches leadership; rate analyses and billback recommendations need to be right the first timeCoach analysts on rate analysis and state compliance so the whole team gets sharperCatch performance issues early, whether the problem is a community underbilling or an analyst not moving their list Utility Recapture and Reporting Own the monthly recapture cycle: expense versus resident billing income by community, fund, and utility lineInvestigate every miss and document the root cause, whether it's rates, billing setup, occupancy, or a provider increase nobody caughtMaintain the billback opportunity pipeline, and drive it from rate analysis through first billFlag over recapture as well as under recapture, and prepare the executive roll ups for P&L calls Billing Operations Manage rate table changes and new billback launches in the billing platform (ManageAmerica or similar), including high and low read exception reviewAudit provider invoices against resident billing to confirm pass through accuracy Submetering Oversee the installation pipeline across properties and vendors, from contract through permitting, install, and billing activationKeep the master submetering contracts tracker current across the portfolio Contracts and Vendors Negotiate and manage waste hauler, cable, and internet agreements, including rate escalation termsRoute agreements through legal, and track renewals so nothing expires by accident Compliance Maintain the rate notice compliance tracker across every operating stateKeep Havenpark at 100% legal compliance on notice timelines and content, no exceptions Budgeting Build annual utility budgets from trailing actuals, provider rate schedules, and contract termsSupport the broader budget cycle with utility trend analysis What You Bring 4+ years in utility management, property operations, or revenue or financial analysisReal people management experience: you set expectations, review work, and have the hard conversation when someone isn't hitting their numbersAdvanced Excel skills, comfortable in large GL exportsWorking knowledge of multi state utility pass through regulation, or the ability to build it fastStrong vendor negotiation skillsClear written communication; you'll draft resident notices, regulator responses, and executive summaries Nice to Have Experience with utility billing platforms like ManageAmerica or ConserviceA track record running multiple recurring cycles (reporting, notices, renewals) without a dropped ball If you'd rather find the root cause of a recapture miss than just report it, and you get real satisfaction from a team that hits its numbers, this is your role. Apply now and take ownership of a portfolio that's counting on you to close the gap. We offer our employees a golden work experience, including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all, infinite opportunities to learn, develop, and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team. It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or veteran status. Havenpark Communities is aware of fraudulent recruiting communications impersonating our company. Havenpark does not make hiring decisions through informal or text-only communication. Havenpark will never ask candidates to provide payment, purchase items, deposit checks, or share sensitive financial information as part of the hiring process. If you believe you have been contacted fraudulently, please report it to recruiting@havenparkmgmt.com We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.