Utility Billing Customer Support Specialist (Tier 1)

About the role

The Utility Billing Customer Support Specialist (Tier 1) plays a crucial role in providing exceptional customer service to utility customers. This position is responsible for handling billing inquiries, resolving issues related to bill disputes, and ensuring customer satisfaction.

Responsibilities

• Handle billing inquiries and provide accurate information to customers
• Resolve billing disputes and discrepancies
• Communicate effectively with customers via phone and email
• Process payments and update customer records
• Follow up on outstanding balances and ensure timely payment
• Adhere to company policies and procedures

Requirements

• High school diploma or equivalent
• At least 1 year of experience in customer service or a related field
• Strong communication skills, both verbal and written
• Ability to work independently and manage multiple tasks simultaneously
• Basic computer skills, including proficiency with Microsoft Office applications

Qualifications

• Experience with utility billing systems is a plus
• Knowledge of utility billing processes and regulations
• Excellent problem-solving and decision-making skills

Skills

• Customer service orientation
• Attention to detail
• Time management and organizational skills
• Effective conflict resolution

Benefits

• Competitive salary
• Paid time off
• Health insurance options
• Professional development opportunities

Pay

$20-$25 per hour based on experience

Schedule

Flexible schedule to accommodate customer needs

Note: The above details are subject to change and may vary based on the employer's policies.