Utility Billing Account Clerk III - Water Customer Services

About This Position

The City of Phoenix Water Services Department, one of the nation's largest potable water utilities, treats and delivers safe, reliable drinking water to 1.5 million customers across approximately 540 square miles. Phoenix Water Services also manages the sewer collection system and treats wastewater for 2.5 million residents in metropolitan Phoenix. The Water Services Department is seeking a Utility Billing Account Clerk III to join the Billing Customer Services Division.

Key Responsibilities

• Provide comprehensive customer service support, including making outbound calls to notify customers of high water consumption or explain billing adjustments.
• Review and resolve meter read exceptions by researching anomalies, verifying data, and making necessary billing corrections.
• Perform a wide range of billing adjustments within the CC&B system.
• Document work thoroughly by creating clear, concise, and accurate account notes to ensure complete and reliable account histories.
• Apply utility billing policies and procedures to ensure proper and consistent account handling.

IDEAL CANDIDATE

• Bring strong analytical abilities, sound judgment, and the ability to work independently while maintaining a high level of accuracy within the Customer Care & Billing (CC&B) system.
• Demonstrate Excellent verbal and written communication skills.
• Show Advanced computer proficiency.
• Work in a fast-paced, high-volume customer service environment.
• Speak, read, and write in Spanish (preferred).

SALARY

Pay Range: $21.44 to $31.68 per hour. Hiring Range: $21.44 to $28.73 per hour. Pay Range Explanation: Pay range is the entire compensation range for the position classification. Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

• A comprehensive benefits package is offered which includes:
• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

RECRUITMENT DATES

Recruitment closes July 22, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

We Are Here To Help

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Americorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.