Utility

Key Duties & Responsibilities

• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Use correct cleaning chemicals for designated items, according to OSHA regulations
• Set up and organize work station with designated supplies and equipment; report shortages to supervisor.
• Replenish as needed throughout the shift.
• Check the working condition of dishwashing machine in accordance with specifications; rectify any deficiencies.
• Fill the dishwashing machine with specified amounts of designated chemicals.
• Ensure the temperature level of each cycle is set to standard. Advise manager of any discrepancies.
• Organize the breakdown area for drop off of dirty wares.
• Remove excess food, debris and film from soiled wares before placing them in the dishwashing machine.
• Position wares in designated racks correctly and send through dishwashing machine only when full.
• Clean only designated wares in the dishwashing machine.
• Remove washed wares from dishwashing machine and allow to air dry.
• Inspect the cleanliness and condition of all washed wares and rewash wares not meeting standards.
• Sort, stack and store cleaned wares in designated areas.
• Handle all wares carefully to prevent breakage and loss.
• Change dishwashing machine water/filters and refill as specified to ensure all wares are properly cleaned.
• Maintain cleanliness and working condition of garbage disposal.
• Breakdown and clean dishwashing machine and work areas.
• Clean and sanitize pots, pans, utensils and other kitchen equipment.
• Stock Kitchen lines with designated cleaned wares, utensils and equipment.
• Clean spills in Kitchen and work areas immediately.
• Use designated chemicals, supplies and equipment to clean various floor surfaces (brooms, mops, stripper, buffer, etc.).
• Transport mats to the loading dock and clean.
• Maintain cleanliness and organization of supply/storage closets; remove trash, wipe down shelves/counters; clean floors; remove items which do not belong and place in correct areas.
• Transport garbage containers from kitchen and work areas to dumpster; empty and clean.
• Adhere to recycling regulations.
• Clean garbage compactor and area as assigned.
• Report any damages, maintenance problems or safety hazards to the supervisor.
• Adhere to all Health Department, sanitation and safety regulations as required by the hotel.
• Organize and restock work areas for next shift.

Qualifications

• High school graduate or equivalent vocational training.
• Previous experience as hotel/restaurant dishwasher or in janitorial/cleaning position preferred.
• Familiarity with proper sanitation regulations.
• Knowledge of proper chemical handling.
• Ability to work with minimal supervision.