Utility – Alcove OTR

About the role

The Utility role is the connective tissue of our front-of-house — moving between hosting, bussing, food running, and service support to keep the restaurant clean, organized, and ready for whatever the shift brings. They greet guests at the door, reset tables with urgency, back up servers and bartenders through the rush, and keep the dining room sharp from open to close. They show up as a MadTree ambassador who lives Connect, Grow, and Give a F*ck every shift.

Responsibilities

• Deliver exceptional guest service through warm, engaging interactions throughout every shift
• Greet and seat guests at the front door, manage flow, and create a welcoming environment from the moment they walk in
• Clear, sanitize, and reset tables quickly and thoroughly to keep service moving
• Maintain cleanliness and presentation across dining areas, patios, bars, bathrooms, walkways, service stations, floors, trash areas, glass, furniture, and high-touch surfaces
• Maintain urgency during high-volume service without losing attention to detail
• Support servers and bartenders with pre-bussing, food running, polishing glassware and silverware, stocking, and table maintenance
• Keep polished glassware and silverware levels stocked and service-ready at all times
• Refill ice, condiments, and operational essentials throughout service
• Communicate clearly between FOH and BOH to keep food moving and service tight
• Anticipate guest and team needs before being asked, and step in wherever support is needed as business shifts throughout the day
• Complete opening, closing, and transition side work thoroughly and consistently
• Keep stations stocked, organized, and ready for the next wave of service
• Support service recovery and help fill operational gaps as they come up
• Support sustainability efforts through proper waste management and sorting

Qualifications

• Must be at least 21 years of age or older
• High School Diploma or GED
• 1+ year host experience preferred
• Open availability including nights, weekends, and holidays
• Reliable transportation and excellent attendance record

Skills & Abilities

• Food Passion: Demonstrates enthusiasm for cooking and food preparation
• Quality Focus: Maintains high standards in food preparation and presentation
• Team Player: Works effectively in a collaborative kitchen environment
• Organization Master: Maintains clean, efficient work areas
• Recipe Expert: Follows standardized recipes and portions accurately
• Multi-tasker: Handles multiple orders while maintaining quality
• Communication Pro: Coordinates effectively with kitchen, service teams, and leadership, facilitating clear communication channels across all organizational levels
• Safety Champion: Ensures adherence to food safety and sanitation standards
• Time Management: Efficiently prioritizes tasks during service periods

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to frequently lift and/or move up to 50 pounds
• Ability to work in hot environments
• Ability to frequently reach, bend, and use hands and arms
• Ability to adjust focus