Utility AI Interaction Designer - Co-Op II

About the role

The Utility AI Interaction Designer Co-op II (Prompt Engineering) supports the design, testing, and continuous improvement of how employees interact with enterprise AI tools across Charlotte Water. This position helps develop prompt libraries, AI-enabled workflows, knowledge resources, and user guidance that improve productivity while promoting responsible AI adoption.

Responsibilities

• Prompt Engineering & AI Interaction Design: design, test, and refine prompts for enterprise AI assistants and generative AI platforms, develop reusable prompt templates, and assist in developing AI interaction standards.
• Knowledge Management & Content Development: convert policies and documentation into AI-ready knowledge resources, organize and structure information, and develop knowledge articles and reference materials.
• AI Testing, Evaluation & Continuous Improvement: perform structured testing of enterprise AI solutions, compare AI outputs, and assist with user acceptance testing.
• Business Process Improvement: observe current utility workflows, identify opportunities for AI improvement, and assist in documenting current and future-state business processes.
• Workforce Enablement & Adoption: develop quick-reference guides, training materials, and user documentation for enterprise AI tools, and assist with workshops introducing employees to approved AI capabilities.
• Research & Innovation: research emerging AI technologies, evaluate new AI capabilities, and present research findings to project teams and leadership.
• Cross-Functional Collaboration: collaborate with software developers, engineers, GIS professionals, analysts, operational staff, and business stakeholders.

Requirements

• Bachelor’s or graduate degree from an accredited college or university in a relevant discipline (e.g. Computer Science, Artificial Intelligence, Data Science, Information Technology).
• Demonstrated attention to Artificial Intelligence, Generative AI, data analytics, digital transformation, or emerging technologies through coursework, research, personal projects, internships, or extracurricular activities.

Skills

• Technical writing and documentation
• Prompt development and AI interaction design
• Research and analytical thinking
• Critical thinking and problem solving
• Business process mapping
• Collaboration and teamwork
• Presentation development
• Verbal and written communication
• Learning new technologies quickly

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Pay

The salary for this position is $27.50 - $28.19, commensurate with experience.

Schedule

This is a full-time position, working 40 hours per week, and is eligible for City benefits. The position will last up to 12 months.