Utilities Compliance Technician I/II/III

Examples of Duties

• Covers coordination and technical support for the City’s cross-connection and FOG programs.
• Aids in customer relations, handling phone calls, site visits, and assisting in public education programs.
• Works with customers to resolve non-compliance issues, initiates, and implements enforcement actions, penalty, and permit/user fee assessments.
• Collaborates with the Utilities Director on reclaimed and potable water systems and FOG program enforcement and reporting in accordance with City sewer use ordinances and applicable federal/state regulations.
• Coordinates connections to the reclaimed water system; inspects new and existing reclaimed water applications for code compliance.
• Maintains backflow prevention compliance with the City’s cross connection control program for commercial and residential customers.
• Aids in the development and establishment of the FOG Program through annual inspection schedules; interacts and educates consumers on operating and maintaining equipment.
• Locates, identifies, inspects and monitors new and existing FOG producing utilities customers establishments for compliance.
• Performs annual and follow-up inspections of commercial and industrial waste contributors to ensure adherence to applicable federal, state, and local sewer ordinances and regulations. Inspections target proper operation and maintenance of grease interceptors/traps and oil/water separators.
• Compiles evidence for illicit discharges and verifies maintenance for FOG program.
• Prepares and maintains documentation, records and computer databases; produces regulatory and inspection results reports for both the cross connection and FOG control programs.
• Updates customer contact information and schedules inspections.
• Prepares invoices for additional inspections due to non-compliance and work performed for outside agencies and aids in the preparation of budget proposal estimates.
• Performs related duties.

Typical Qualifications

• Utilities Compliance Technician I: High School diploma or GED. Some post high school education in a technical field preferable. Previous experience to obtain familiarity of plumbing systems, materials, and components. Valid driver’s license issued by the State of Florida for the type of vehicle or equipment operated. BackflowTester Certification from the Florida Water & Pollution Control Operators Association within six (6) months. ReclaimedWater Field Site Inspector certification with twelve (12) months. Utilities Customer Relations Level I certification from the Florida Water & Pollution Control Operators Association within twelve (12) months.
• In addition to the requirements of Utilities Compliance Technician I: Two (2) years of progressively responsible experience in utilities compliance, utilities maintenance and inspections, including cross connection control inspections. Utilities Customer Relations Level II certification from the Florida Water & Pollution Control Operators Association within six (6) months.
• Utilities Compliance Technician II: Four (4) years of progressively responsible experience in utilities compliance, utilities maintenance and inspection, including cross connection control inspections. Utilities Customer Relations Level III certification from the Florida Water & Pollution Control Operators Association within six (6) months. Completion of lead worker training.
• In addition to the requirements of Utilities Compliance Technician II: Skill in conducting cross connection and backflow site inspections. Skill in analyzing and solving technical problems pertaining to utility systems, cross connection, and backflow devices, including recommending modifications for meeting requirements. Skill in resolving conflicts. Skill in understanding and responding to customer needs. Skill in the preparation of clear and precise reports. Ability to read and interpret engineering drawings, blueprints, and specifications. Ability to effectively coordinate the operational aspects of the Cross Connection Control Program with other City departments/divisions and the Florida Department of Environmental Protection (FDEP). Ability to use initiative and independent judgment appropriately.
• Utilities Compliance Technician III: Equivalent combinations of education, training, and experience may be considered. In addition to the requirements of Utilities Compliance Technician II: Skill in reading, interpreting, understanding, complying, and communicating regulations, standards, and laws and exercising sound judgment. Skill in assessing and resolving complex and controversial problems, issues and concerns pertaining to daily operations. Ability to regularly exercise discretion and independent judgment for daily operations. Ability to draft and recommend procedures. Ability to train and lead other less experienced employees.