Utah Crisis Line Crisis Worker - Crisis Line & Chat/Text
Responsibilities
Actively engage, and make psychological contact, quickly establishing non-judgmental, understanding, and respectful relationship with every individual who calls or texts into the Helpline.
Understand and define problems utilizing open ended questions on the what, how, when, where, who continuum to obtain a clear picture of the situation.
Utilize closed ended questions that obtain information specific to the safety of the caller. This may include suicide prompt questions.
Assess life-threatening situations, including risk of suicide and/or homicide, evaluate safety, acuity/danger and determine medically necessary services.
Mobilize community resources in an efficient and effective manner, and make plans to alleviate the immediate threat/risk.
Record keeping and policy implementation (e.g. recording essential notes in succinct form within the same work shift so they are useful to the next worker).
Use of the consultative process, e.g. knowing who to call under what conditions.
Qualifications
- Required: Candidates must be eligible to apply for the State Crisis Worker Certification within a year using one of the following methods OR be granted a certification through an exemption from the State:
- (a) Individuals licensed under Utah Department of Professional Licensing for any health or behavioral health license;
- (b) Individuals with a minimum of bachelor’s degree in a human service related field;
- (c) Individuals certified as a Certified Peer Support Specialist for a minimum of one year;
- (d) Individuals certified as Case Managers for a minimum of one year;
- (e) Individuals certified as Family Resource Facilitator for a minimum of one year.
Preferred Qualifications
- One year customer service experience.