USSF Delta 10 Client Support Technician

About the role

The Client Support Technician is responsible for end-user support, managing computer systems, and supporting Delta 10 at Patrick SFB, Florida. This individual supports missions involving space and cyber implications within all-domain structures.

Responsibilities

• Install, configure, set up, and upgrade client-level hardware, including workstations, laptops, thin clients, monitors, printers, scanners, and associated peripherals.
• Troubleshoot and resolve operating system errors, software application failures, and driver compatibility issues.
• Verify that all client-level software is properly licensed, approved, and configured according to local baseline requirements.
• Diagnose and resolve physical cabling, and logical network connectivity issues for endpoint devices.
• Perform basic Active Directory tasks, such as joining systems to the domain, managing computer objects, and assisting users with password or account lockouts.
• Apply mandatory software updates, security patches, and Information Assurance Vulnerability Alerts (IAVAs) to endpoint devices.
• Maintain, update, and monitor endpoint security software, host-based firewalls, and antivirus solutions.
• Identify and report unauthorized hardware or software, and assist in the immediate containment of potential security incidents or data spills.
• Provide professional tier-1 and tier-2 IT support directly to end-users via phone, email, walk-in, or remote desktop.
• Log, track, update, and close service requests and incident reports using the approved enterprise IT Service Management (ITSM) system.
• Document precise technical resolutions and contribute to the local IT knowledge base to improve future response times.
• Maintain accurate, real-time inventory records of all hardware, software, and peripheral assets.
• Sanitize, decommission, and prepare legacy IT hardware for secure disposal or turn-in according to defense organization standards.
• Provision, configure, and troubleshoot government-furnished mobile devices (smartphones, tablets) and secure mobile communication applications.
• Afford basic troubleshooting of secure and non-secure voice and video teleconferencing systems.

Requirements

• U.S. Citizenship and active TS/SCI clearance with eligibility for access to Special Access Program information.
• Minimum 3–10 years of experience supporting U.S. Space Force, Air Force, or equivalent DoD/IC as Client Systems Technician or similar role.
• Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level II within 6 months of hire; relevant certifications (e.g., CompTIA A+, CompTIA Sec+, or equivalent certifications preferred).
• Strong knowledge of Windows and/or Linux server environments, networking concepts, virtualization, and cloud technologies.
• Strong problem-solving and critical-thinking skills in complex, dynamic environments.
• Demonstrated experience in a help desk, desktop support, or client support role.
• Experience with hardware troubleshooting, system imaging, and equipment deployment.

Qualifications

• Excellent verbal and written communication skills, with strong interpersonal and customer service abilities.
• Strong organizational skills and the ability to manage multiple support requests simultaneously.
• Must be able to regularly lift up to 50 lbs.

Benefits

Full-time onsite support at Patrick SFB, FL. Travel up to 25% for coordination, experiments, or wargaming events.

Pay

N/A

Schedule

N/A