Usher, SummerStage, Central Park

POSITION SUMMARY

Reporting to the Front of House Manager of SummerStage, Central Park, the Ushers are responsible for providing excellent customer service to guests throughout our venue in Central Park. Ushers are assigned various positions throughout the venue including: ticket scanning, VIP/Membership hospitality, seating assistants, and greeting/escorting at the entrance. Assigned positions vary from show to show.

RESPONSIBILITIES

Ushers responsibilities include, but are not limited to:

• Greet guests as they enter the venue and designated VIP areas
• Politely escort guests to their appropriate seating areas
• Aid and escort patrons with disabilities
• Answer audience questions regarding the venue, venue policies and amenities, performers and performance schedules
• Administer audience surveys to SummerStage attendees
• Act as an ambassador for the organization, answering questions for visitors about the Festival and CPF
• Aid the Box Office staff by scanning guests’ tickets and ensuring count accuracy
• Manage audience flow within the venue and VIP areas including implementing venue policies and credential requirements
• Attend pre-event meetings and other training as assigned by the manager

QUALIFICATIONS

• Must be 18 years or older
• Must have a minimum of one (1) year of Customer Service experience
• Prior customer service and/or music venue operation experience preferred
• Knowledge of City Parks Foundation and/or SummerStage a plus
• Excellent interpersonal and communication skills
• Maintain a professional, neat and well-groomed appearance
• Extremely dependable, punctual, detail-oriented, and organized
• Ability and willingness to work in a fast-paced environment
• Ability and willingness to work outdoors and in all types of weather
• Ability to stand for long periods of time
• Ability and willingness to work evening and weekend hours
• Demonstrate good judgment and a professional demeanor

COMPENSATION

$17.00/hour

APPLICATION PROCESS DETAILS

The SummerStage season runs from May - October. Applications are reviewed pre-season (April – May) until positions are filled. As of May 4th, all of our usher positions are filled, but we still welcome you to apply and we will hold your resume on file should any openings arise during the season. We generally do a second round of hiring later in the summer for this position, usually in August.

ABOUT CITY PARKS FOUNDATION

At City Parks Foundation (CPF), we are dedicated to invigorating and transforming New York City parks into dynamic, vibrant centers of urban life through arts, environmental education, sports, and community building programs for all New Yorkers. Our ethos is simple: we believe thriving parks mean thriving communities.