User Terminal Operations Engineer

Connect with EutelsatBe part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator.As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. With Eutelsat You’ll Get To:Pioneer the future of Space TechnologyBring connectivity to remote frontiersCollaborate with customer-centric expertsEmbrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Why Eutelsat?Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace.Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home. Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology. Job OverviewWe are looking for an enthusiastic and skilled User Terminal Operations Engineerto join our team. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development. Who You Are:As a UT Operations Engineer at OneWeb, you will play a key role in our business growth. You will work with other Operations Engineering and Development teams to provide tier 3 operational support for the early stages of new user terminals deployment, service support escalations, and new system features deployments. What You’ll Do:Provide Tier 3 Operations Engineer support for User Terminal Service and Operations troubleshooting and debuggingPerform new firmware and software release planning and testing for a variety of UTsDeliver hands on training of new features and user terminals to Operations Team and Distribution PartnersWork closely with the Dev Engineering and System Engineering to identify issues to improve the performance of UTsInvestigate and reproduce reported issues with UT vendors engineersCreate and maintain documentation regarding existing standards and processesProvide support for installation and configuration of user terminalsOn-site engagement with technical support from Distribution PartnersSupport on-call rotation for high priority escalationsTravel up to 20% of the time What You’ll Need:Systematic and methodical approach to debugging and problem solving3+ years experience with SatCom and RF technologiesExperience with IP networks (routing and switching)Good working knowledge and use of Linux OS and experience in Python programmingExperience in using AI tools, e.g. ClaudeWorking understanding of Cellular Technologies would be desirable, e.g. 3GPP (4G)Excellent verbal and written communication skillsUnderstanding of regulatory and test standards related to land maritime and aviation industryExperience with RF test and measuring equipmentA degree in a related engineering field (information systems, computer science, electrical engineering, computer engineering)Ability to articulate problems and solutions clearly to both technical and non-technical audience Nice to Have:Experience in electrical and mechanical skills required in Satcom Where You’ll Work:Virginia, USA, London, UK or Mexico. Eutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time). This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.