User Services Consultant I

About the role

The IT Assistance Center (ITAC) within the Division of Information Technology is seeking a customer-focused professional to provide functional and technical support for Canvas and related academic technologies. This position supports the university's teaching and learning mission by assisting faculty, staff, and students with the effective use of Canvas and other instructional tools.

Responsibilities

As a primary point of contact for Canvas support, this role provides consultation, troubleshooting, and guidance through phone, email, chat, remote support, and occasional in-person training and consultations. The position works closely with users to resolve issues, promote best practices, and ensure a positive technology experience. In addition to Canvas, the position may support other academic technology platforms, including learning tool integrations (LTIs), media management systems, ePortfolio solutions, and other teaching and learning applications.

Collaboration and Support

The successful candidate will collaborate with faculty, academic departments, and technology partners to enhance service delivery and support effective teaching and learning across the university. This position reports to the Assistant Director of Client Solutions.