User Experience (UX) Analyst (Remote)

Responsibilities

• Support UX execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders
• Develop task-based UAT scenarios and success criteria aligned to user workflows and release objectives
• Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and recommendations
• Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities
• Translate user insights and UX guidance into product-specific flows, interactions, and recommendations
• Partner with UI Designers to ensure designs align with user needs, workflows, and usability best practices
• Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback
• Support UX and usability improvements for telehealth and virtual care workflows, informed by operational context and end-user feedback
• Identify and escalate usability risks, insights, and opportunities to PMs and the UX Lead
• Participate in accessibility and usability forums supporting continuous product improvement
• Contribute to product recommendations that improve user adoption, workflow fit, and experience quality

Qualifications

• Bachelor’s degree and 5+ years of experience or commensurate experience
• 3–6 years of relevant UX, usability, product design, or related experience
• Experience supporting usability evaluations, task-based testing, or user-centered product validation
• Experience collaborating with product managers, designers, and developers
• Understanding of user-centered design principles and workflow-based design thinking
• Strong written, analytical, facilitation, and communication skills