User Experience Researcher (Bangkok-based, Relocation provided)

About the role

The Online Travel Industry is dynamic and competitive. As a UX Researcher at Agoda, you will play a pivotal role in defining the future of our products that reach millions of customers. You will be part of a startup-like environment, working in the heart of Asia, where you can live in one of the most beautiful and most visited cities in the world.

Qualifications

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field
• 7+ years of relevant experience in consumer-facing business domains
• Very comfortable with planning, scoping, conducting, analyzing and communicating research
• Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Experience with Quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)
• Experience in evaluating, negotiating, and working with external research vendors
• Able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
• Able to demonstrate critical thinking beyond business requests
• Able to be a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English)
• Enjoy collaborative work in a dynamic, data-driven and creative environment

Responsibilities

• Demonstrates critical thinking beyond explicit business requests
• Functions independently in all operational research tasks
• Led core end-to-end research activities - including driving research objectives, hypotheses, methodology, execution, analysis, and communication
• Good judgement when evaluating research opportunities, e.g. importance, urgency, and impact for team
• Strong project execution with existing skills while constantly expanding his/her breadth and depth of abilities
• Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with others
• Application of tools and inspection methods to quantify the value and efficiency of research
• Adopt and adapt well-established methods according to product/project situations, and innovate new methods in collaboration with more senior researchers
• Knowledge of or ability to quickly learn key software tools common in the field (e.g. for surveys, diary studies, analysis)
• Knowledge of data compliance and ethics in all of their activities
• Collaborates efficiently with other researchers and other disciplines, with clear commitments in case of shared ownership
• Demonstrates excellent communication skills; tailors communication style for different audiences, concise and to the point, open to taking input and feedback
• Contributes to the research community in one or more ways - sharing work/ methodologies, coaching and/or mentoring other core or junior researchers, screening of Research candidates