User Experience Product Design, Specialist

About the role

This role will contribute in a UX capacity to the Onboarding product family for the Participant Experience. This team ensures that 401k participants log in to the digital experience, confirm or adjust their payroll deductions and annual increase, and enroll in their plan before landing on the Participant Dashboard.

Responsibilities

• Designs complex user flows, wireframes, prototypes, and UI elements to deliver a seamless user experience across mobile and web platforms, while utilizing established brand standards.
• Develops user experience interface architecture strategies to support and improve the user interface. Leads cross-family initiatives to meet business and marketing goals.
• Prioritizes UX efforts that align with business objectives. Helps translate user needs and feedback into actionable product features. Coordinates and delivers design, prototype, and documentation to improve the user experience.
• Leverages experimentation to validate hypothesis across the feasibility, desirability, and viability spectrum. Analyzes market trends, competitive analysis, OKRs, and user behavior to develop UX strategies that inform design decisions and product direction.
• Advocates for user-centered design solutions that evolve with changing business goals and user needs, while keeping a close eye on emerging technologies and design trends. Ensures UX practices align with industry standards and yield minimum waste. Trains and mentors junior staff in best practices of user experience design. Provides guidance, training, and motivation.
• Fosters collaboration within the department to support department-wide initiatives, and advocates for UX having a voice in the decision-making and planning process.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum five years of industry/field experience in user experience design. Product design experience preferred.
• Undergraduate degree or equivalent combination of training and experience in a creative or technical field.